Rohan Riaz, Customer Relationship Manager

About

Currently, I am working at Prime Packages Industries Faisalabad as a customer relationship manager, where I’ve collaborated with brands such as C&J, Target stores, Nike, M&S, H&M, Walmart, JC Penny, Alzheimer Socks ,Haddad Brands, Next and various global textile brands. My specialties include b2b sales, quality assurance, product designing, consumer behavior, brand awareness, compliance management and sample preparation.

Experience

Prime Packages Industries

Nov 2020 – Present

Faisalabad, Pakistan

Customer Relationship Manager

Understanding new product developments either by physical samples, technical spec sheet or developing a new solution. Products: Regular Slotter Box, Die Cut Box, Point of Sale Display, Fitting and Divisions, Protection Sheets, Corrugated Pallet Box. -Building and maintaining profitable B2B relationships with key textile export manufacturers in Faisalabad, Pakistan. -Resolving and understanding customer's complaint quickly and efficiently. -Meeting with managers and pre production design team in the organization to plan customer's developments strategically. -Forecasting and analysis of sales data. -Product cost and sheet size calculation. -Successfully achieved quarterly sales target. -Successfully developed paper pallets for textile exporters. -Successfully secured corrugated box supplier nomination for "Prime Packages Industries". -Developed Point of Sales Display Box for major textile exporters. -Visiting customers for new sales and product developments. -Identifying new markets and products for sales. -Initiated new marketing strategy using social media. -Conducted monthly meetings with customers for feedback.

Prime Packages Industries

Nov 2020 – Present

Faisalabad, Pakistan

Customer Relationship Manager

Prime Packages Industries

May 2019 – Nov 2020

Faisalabad, Pakistan

Quality Assurance Compliance Manager

Oversees the development of a comprehensive quality assurance and records management program. Evaluated existing policies and procedures to coordinate internal practices. Ensured implementation of international compliances according to customer's requirement. Worked closely with internal and external staff to develop procedures and forms. Conducted quality assurance audits of various products according to standards and protocols defined by customer. Prepared internal audits and planned for corrective action. Prepared verified quality testing reports for customers.

Prime Packages Industries

Jun 2018 – Jun 2019

Faisalabad, Pakistan

Material Engineer (Testing and Quality Management)

Prepared inward quality report, inline quality inspection report, final inspection report and various other quality reports. Performed different quality projects on paper and paperboard for research and development purposes. Modified, tested and evaluated materials to provide technical advice about the suitability of materials.

National Institute for Biotechnology and Genetic Engineering (NIBGE)

Jun 2017 – Aug 2017

Pakistan

Intern (Research)

Evaluated data collection methods and introduced new parameters to see changes in corrugated packaging binding material. Analyzed change in strength of different adhesives materials used in corrugated packaging industry. Effect of heat on strength of binders was analyzed. Effects of different additive on adhesive strengths was analyzed. Shared results with various local corrugated packaging industry to support and add more relevance to project.

Bulleh Shah Packaging Pvt. Ltd. (BSP)

Jul 2016 – Aug 2016

Kasur, Lahore

Intern Trainee (Quality)

-Rotate through multiple areas of the manufacturing plant to gain an overall understanding of the manufacturing processes. -Prepared testing reports for corrugated paper packaging. -Prepared quality testing reports for paper. -Understood corrugated packaging and paper testing methods and machinery. -Corrugated Packaging Test: Sample preparation of various test, -Edge Crust Test(ECT), Corrugated Bursting Test (BCT), Face Crush Test(FCT), Pin Adhesion Test (PAT), Box Compression Test, Starch Viscosity Test and more. -Paper Quality Test: Paper Bursting Test (BCT), Ring Crush Test (RCT), Cob Test, Whiteness Brightness Meter, GSM Test, Ash Test and more.

Prime Packages Industries

Jun 2015 – Aug 2015

Faisalabad, Pakistan

Intern Trainee (Production)

-Understood corrugated packaging production process across the plant. -Understood corrugated packaging and printing machinery including machine operations. -Understood corrugation flute types. (B, C, E, BC, BE..). -Understood corrugated box styles with respect to FEFCO standards. -Die Cut Box styles understanding and training on CAD software. -Understood different paper types Brown Kraft, Liner, Fluting, -White Top Liner, Super Fluting, Hard Fluting. -Importance of GSM in corrugated packaging and printing industry. -Assisted in preparation of reports and delivery quantities. -Packaging Machinery: Pre Heaters, Mill Roll Stands, Single Facer, Triplex Pre Heater, Double Gluing Machine, Double Facer, Thin Knife Slitting Machine, NC Cutter, Sheet Delivery System, Flat Bed Die, Rotary Die, Folder Gluer Machine, Bundling Machine. -Printing Machinery: Single-Four Color Flexographic Printer, Single Four Color Offset Printer, Flute Laminaton

Education

Ghulam Ishaq Khan Institute of Engineering Science and Technology

May 2014 – May 2016

Bachelor of Science (B.S.c), Materials Engineering

Rohan Riaz

Customer Relationship Manager

Skills

Languages