Roma Arbigoso

Customer Advisor Level 2

Message

Intro

Chennai, India

Studied Accounting at University of the Cordilleras

Outsourcing/Offshoring

Joined June 22, 2023

Skills

Languages

English

Advanced

About

Excellent customer service provider with total of 5 years extensive experience in customer service. Can perform duties in a very professional manners. Can deliver expectations at given deadline. Love to work with people from different background.

Experience

Concentrix

Apr 2022 – Oct 2022

Manila, Philippines

Customer Advisor Level 2

As first point of customer's contact, I assist customers in placing their orders, cancellations or hold or orders. Fulfilling payments and refunds. Assist with online access. Assisting with complaints and resolution. Dispatch people to assist customer's onsite/home. Upselling product insurance to customers and other products related to orders.

EXL Services Philippines

Sep 2019 – Jun 2021

Manila, Philippines

Account Executive

First point of contact for customers who has 401K and 403B accounts. Process loans and withdrawals. Explain customers what are the content of their plan. Update customers information. Handles complains and resolutions. Assist customers with online access.

VXI Global Holdings Philippines

Dec 2018 – Jul 2019

Pasay, Philippines

Customer Service Representative

As a customer service representative, I assist customers with their inquiries about the product they purchased. Assisting customers with their monthly bill such as payments and charges incurred. Upselling products.

Sitel

Oct 2017 – Aug 2018

Baguio, Philippines

Customer Service Representative

Email support agent for retail account. Responding to customers email about their purchases inquiry, complaints and request for refund and returns.

Northern Luzon Drug Corporation

Jan 2017 – Mar 2017

Baguio, Philippines

Pharmacy assistant

Assist customer's with their medical purchases. Assist pharmacist with dispensing medicines.

Education

University of the Cordilleras

Jun 2012 – Jul 2015

Bachelor of Science in Management Accounting, Accounting