Ronke Ogapha, Sales Development Representative

About

I am an aspiring sales and Business development professional seeking a career in tech sales and sales in its entirety and currently running an MBA with the University of Suffolk UK. Having worked as a sales Developer and customer service person for over a decade with several pieces of training both offline and online Everything about sales is my passion, seeing my customer satisfied brings me fulfillment. Having worked in The banking sector, real estate, and BPO both on-site and remotely, I have demonstrated teamwork, hard work, diligence, and commitment to my duty, task, and obligations. I am highly efficient at building and maintaining client relationships, hitting and consistently exceeding my sales target. I am proficient in the use of MS office, google suite, Hubspot, Slack,zendesk, and other related CRMs tools, I make use of the best software tools to ensure swift delivery of the task. I have been able to use my sales skills of Negotiation, upselling, cross-selling, and customer retention to exceed my annual target. This came with a promotion from my organization. However, I discovered along the line that there is more to me than sales so when I am not doing sales engagement I am pursuing my other areas of interest. I love Advocacy and that was what birthed the Rural school outreach in Warri Delta state where I speak to teenagers in secondary school about Rape, Career growth, and personal development. And I wrap it up by distributing free sanitary pads to under privilege girls. I love Mentoring young people it's my own way of giving back to society. I coach young folks on Emotional Intelligence Finding your passion and pursuing it Self Development. I can be reached via my email at

ogapha1@gmail.com

and my WhatsApp at 2348061493963 or 2348025268962.

Experience

POLARIS BANK LTD

Sep 2018 – Nov 2021

DELTA STATE NIGERIA

HEAD CUSTOMER SERVICE OFFICER

Successfully resolving customers complaints, attending to customer enquiries , coordinating and supervising the customer service Team. Ensure due diligence and compliance with the operational policy and Financial regulatory bodies. Provide professional and financial advice to customers, Open over 500 accounts annually, Cross-selling products and services, Review financial statements from time to time and general Administration .

FOX BOT USA

Sep 2021 – Nov 2021

REMOTE

VIRTUAL ASSISTANT /APPOINTMENT SETTER(FREELANCE)

Cold call both inbound and outbound leads, Schedule Consultation, Reach out, and follow up with prospective clients through cold email. Schedule and monitor travelling Arrangements for the Team.

DAMMY RUKS KONCEPT

Jul 2019 – Jan 2020

REMOTE

Sales Manager/Telemarketing(FREELANCE)

Evaluated Market Conditions and strategies to convert leads to consistent customers. Participate in Marketing new products and services to prospective clients and sales strategies to increase revenue and productivity through B2B and B2C. Coordinates the logistics for effective and swift delivery. Cold call Prospective leads through the use of CRMs tools like zendesk and salesforce. Carrying out checks and balances of Sales Reps. Professional use of a script to provide information about available services, New features, and New products. Coordinating and implementation and management of the operational campaign.

SKYE BANK PLC

Sep 2007 – Aug 2018

LAGOS

CUSTOMER SERVICE/FUND TRANSFER

Initiating local and international Fund transfer originated by customer. Monitoring and supervision of cash transactions. requesting a chequebook and Atm card for customers.

Education

UNIVERSITY OF SUFFOLK UK

Sep 2021 – Present

MASTERS IN BUSINESS ADMINISTRATION, BUSINESS ADMINISTRATION

BENSON IDAHOSA UNIVERSITY

Sep 2014 – May 2019

BACHELOR'S DEGREE, BANKING AND FINANCE

FEDERAL POLYTHECNIC ILARO

Feb 2003 – Jul 2007

DIPLOMA, BANKING AND FINANCE

Ronke Ogapha

Sales Development Representative

Skills

Languages