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Rosemond Quaye

Customer Service Representative.

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Intro
Accra, Ghana
CUSTOMER SERVICE REPRESENTATIVE. at SHADE GOLD COAST LIMITED
Studied MARKETING at KOFORIDUA TECHNICAL UNIVERSITY.
Studied MARKETING at KOFORIDUA TECHNICAL UNIVERSITY.
Telecommunications
linkedin.com/in/rosemond-quaye-5b5a761b4
Joined June 2, 2024

Skills

Languages

English
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Fluent
Twi
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Native or Bilingual
About
I'm a Customer Service Representative with 2 years working experience.
Experience
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SHADE GOLD COAST LIMITED
Nov 2023 – Present
Accra, Greater Accra, GHA
CUSTOMER SERVICE REPRESENTATIVE.
Handles customers complaints through phone calls, complaints escalations, customer education, cross selling and social media chats.
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ISON BPO GHANA LIMITED ( MTN GHANA).
Mar 2023 – Nov 2023
Accra, Greater Accra, GHA
CUSTOMER SERVICE REPRESENTATIVE.
Making inbound/ outbound calls, resolving customer complaints, sending of emails to back office, customer education and raising of tickets.
Education
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KOFORIDUA TECHNICAL UNIVERSITY.
Jan 2023 – May 2024
BACHELOR OF TECHNOLOGY, MARKETING
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KOFORIDUA TECHNICAL UNIVERSITY.
Sep 2018 – Sep 2021
HIGHER NATIONAL DIPLOMA., MARKETING
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