ROWENA ACERO, GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER

About

Hi. My name is Rowena Acero, a 34-year-old virtual assistant from the Philippines. I have a background in virtual e-commerce assistance, administrative support, and social media management. My top skills are communication, social media management, graphic design using Canva, data entry, and email management. I can bring value to your company with my fast-learning ability, teamwork mindset, detail-oriented, strong work ethic, and comfortability with working remotely. I look forward to hearing from you soon!

Experience

New Dream Inc.

Sep 2022 – Feb 2023

United States

Virtual Assistant

Throughout my e-commerce and sales operations career, I have been fortunate enough to undertake various tasks that have allowed me to develop multiple skills. One of my primary duties involved monitoring and activating inactive product listings on Newegg.com and NeweggBusiness.com, which required me to be detail-oriented and familiar with the website's interface. Calculating the costs of manufactured products was another task that allowed me to deepen my understanding of the manufacturing process and associated costs. Preparing statistics reports for PPC campaigns involved using my data analysis skills and proficiency in Microsoft Excel. Creating SKU and product orders for invoicing required me to coordinate with the sales team and maintain a keen attention to detail. Preparing invoices for customers' orders was a critical aspect of my job, and I took great care to ensure pricing, product descriptions, and shipping details were accurate. Communicating with BestBuy's customer service agents to facilitate price matching was a rewarding experience that allowed me to utilize my customer service skills and attention to detail. Following up with customers by sending review requests after they purchased items allowed me to obtain valuable feedback on the product and service. Finally, filing Safe-T Claims to Amazon and disputes to Walmart required me to understand the process and follow up with customers to resolve any issues they may have encountered. Overall, these tasks have allowed me to hone my technical skills, attention to detail, and customer service expertise to ensure the smooth running of e-commerce operations.

Akkaw Aurora Express

May 2020 – Dec 2021

Philippines

Social Media Manager

As a social media and marketing enthusiast, I have had the opportunity to work on various exciting projects. One of my primary responsibilities involved creating and designing Facebook page content for marketing purposes, which allowed me to showcase my creativity and design skills. Using Canva to edit photos for marketing purposes and social media posting was also a fun and exciting aspect of the job. Responding to emails and phone calls related to the marketing business and managing client inquiries on the Facebook page allowed me to hone my communication and customer service skills. Booking appointments for customers interested in marketing services was also a critical aspect of my job, which required organizational abilities and attention to detail. Finally, boosting Facebook page posts to increase engagement and reach was a rewarding experience as I saw the content I created reaching a broader audience. Overall, this role allowed me to develop diverse skills and work in a dynamic and fast-paced environment.

Education

Philippine Normal University

Jun 2016 – Oct 2018

Masters of Arts in Education, English Language Teaching

ROWENA ACERO

GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER

Skills

Languages