Rowena Perez

Customer Service, banking related industry, fraud specialist, collections management,data entry,order management, cold calling, appointment

Message

Intro

Pangasinan, Philippines

Studied Marketing Management at Polytechnic University of the Philippines

Consumer Services

Joined June 24, 2022

About

I have been a Focused Customer Service and Sales Professional for 10-12 years now handling different kinds of roles and also had a virtual assistance experience from 2020-2022 that would make me the best fit for it. I have a solid background with inbound & outbound calls supporting Australian and US customers within the said period. I have also provided phone assistance through email & SMS from the 2-3 companies that I have worked with. Over time, I have acquired additional skills such as admin tasks,banking processes, complaints management, data entry, appointment setting, collection management, upselling, cold calling etc.;

Experience

Australia New Zealand Bank

Feb 2017 – Mar 2022

Philippines

Multi-Skilled Banker

Education

Polytechnic University of the Philippines

Jun 2007 – May 2011

Bachelor of Science in Business Administration, Marketing Management