I am a mom of three who's highly motivated, reliable, trustworthy, and has an excellent talent for multitasking.
I have worked as a Customer Service Specialist for almost 4 years in a BPO company via Phone and live chat. Due to this pandemic, I decide to switch my career to freelancing wherein I will be able to share my skills while working at home.
So I took formal training and I was able to enhance my skills in General Virtual Assistance tasks, Social Media Marketing, SEO, Email Management, and Simple Website Creation.
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Experience
IBEX Global Philippines
May 2019 – Jun 2020
Davao City, Davao Del Sur , Philippines 8000
Customer Service Specialist
Handling incoming calls for product and service questions; suggesting
other products and services. Process orders for cable,
internet, home phone, and mobile phones. Discuss billing
issues and create disputes if necessary. Use different
Search Engines for basic troubleshooting. Doing an outbound call for follow-ups.
IQOR Phils.
Oct 2017 – Apr 2019
Clark Pampanga, Philippines 8000
SR. Customer Service
Assisting 2 customers simultaneously via chat.
Maintain customer accounts by recording information.
Resolve product and service problems by clarifying the
customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment;
following up to ensure resolution. Sometimes we swivel to voice when there is a high volume of calls coming in.
Teleperformance Phils.
Nov 2016 – Sep 2017
Davao City, Davao Del Sur , Philippines 8000
Customer Service Representative
HIPAA Certified. Answering calls and responding to
customers' complaints. Accessing customer accounts and
provide detailed information about policies. Process
Claims and Appeals for the provider. Set up an
appointment for the patient.