Dedicated and results-driven professional with 4 years of experience in account management and fostering strong customer relationships. Proven track record of exceeding sales targets, enhancing client satisfaction, and driving revenue growth. Skilled in identifying client needs, implementing effective strategies, and delivering exceptional service remotely. Seeking remote opportunities in account management and customer relations to leverage my expertise in maximizing client success and driving business growth.
Client Relationship Management: Build and maintain relationships with assigned clients, serving as their primary point of contact for all matters related to debt collection.Account Oversight: Monitor client accounts, track payment statuses, and provide regular updates to clients on the progress of debt collection efforts.Strategy Development: Collaborate with clients to develop effective debt recovery strategies tailored to their needs and objectives, including payment plans, settlement negotiations, and legal actions if necessary.Issue Resolution: Address client inquiries, concerns, and complaints promptly and professionally, working to resolve any issues and maintain client satisfaction.Performance Analysis: Analyze collection data and metrics to evaluate the effectiveness of strategies, identify areas for improvement, and make recommendations to optimize debt recovery efforts.Compliance: Ensure compliance with all relevant laws, regulations, and industry standards in debt collection practices, maintaining ethical conduct and upholding the company's reputation.
