Sabrena Rossi, Experienced administrator with excellent communication and customer service skills

Vendorpass

Nov 2022 – Feb 2024

Sacramento, CA

Fleet Coordinator

Responsible for managing company owned vehicles, garages, and mechanics, providing a safe and dependable fleet of vehicles. Responsible for ensuring and maintaining a safe environment through compliance of all Company, Local, State and Federal mandates or programs. Oversaw mechanics that perform all mechanical repairs needed to all types of vehicles/equipment and to make proper decisions to make sure all vehicles/equipment are ready to safely operate when needed. Utilize Fleet tools and programs to manage to defined standards. Completed and lead fleet audit compliance and correction within area of responsibility. Managed preventive maintenance program compliance, maintained accurate records on all services and DOT /State inspections performed. Completed incident reports and conducted preliminary incident investigation to determine root cause.

Sacramento Regional Transit

Feb 2020 – Aug 2022

Sacramento, CA

Customer Service Representative

Handled reservations, resolved customer issues, worked in the inbound call center, operated the cash register, performed sales in sales office, data entry

DeVine Intermodal

Apr 2019 – Feb 2020

West Sacramento, CA

Payroll Clerk

Audit and enter driver logs to ensure all drivers are paid timely and accurately

Apple One

Nov 2018 – Apr 2019

Sacramento, CA

Data Analyst

Analyzing data sets to determine whether enrollment rosters are accurate. Updating member records to reflect appropriate enrollment dates.

Centene

Oct 2016 – Aug 2018

Rancho Cordova, CA

Operations Analyst

Collaborated on project implementation, including design, functional, and business requirements. Prepared test scripts and data for various departments, and assisted with the execution of said test scripts, reporting defects and retesting where necessary. Provided support to affected departments, prepared training lessons, wrote instructional guides for user interfaces, and worked closely with leadership to ensure a seamless implementation. Prepared and updated all routine correspondence as

Centene

May 2014 – Oct 2016

Rancho Cordova, CA

Operations Supervisor

Supervised a team of twenty to twenty-five agents, both call center and processing representatives, monitoring progress and addressing performance issues where necessary. Wrote performance reviews semi-annually, outlining strengths and areas where improvements could be made. Monitored queues to ensure Service Level Agreements are met. Remained liaison between the department and the Grievances, Appeals, and Congressional Inquiries department. Oversaw the creation of new content and updates for current content for both internal and external websites. Assisted with the implementation of the contact documentation system, monitoring usage and reporting errors where required. Also assisted with the creation of several processes implemented to enhance efficiency within the department.

Centene

Apr 2011 – May 2014

Rancho Cordova, CA

Enrollment Lead

Provided support for both the call center staff and the payment processing staff, assisting with complex enrollment and payment issues as well as handling escalated calls. Monitored inventory and non inventoried work to ensure completion within contractual standards; assisting with processing when needed. Researched and responded to both internal and external grievances and congressional inquiries. Acted as a liaison between my department and the associated government office, handling requests for exceptions to policy and various other issues. Assisted with program change implementation, writing policy and procedures and training associates. Acted as a point of contact

Centene

Jun 2007 – Aug 2011

Rancho Cordova, CA

Enrollment Representative: Subject Matter Expert

Answered incoming phone inquiries from beneficiaries requesting enrollment status, premium fee issues, and various other enrollment inquiries. Also assisted with internal requests for service and research on policies, and respond to grievances. Performed internal audits of changes made by other representatives, making corrections when necessary. Assisted other representatives with complex enrollment issues, processing transactions, and adjusting fees. Acted as a point of contact for other contractors regarding enrollment transfers, making outbound calls to beneficiaries and processing transfer requests via telephone

Sabrena Rossi

Experienced administrator with excellent communication and customer service skills

Skills

Languages