Sabrina Bravi, Event Project Management at International Level

About

Ambitious, energetic, and enthusiastic professional with over 5 yrs of experience in the Tourism and Tech Education Sectors planning, coordinating, and overseeing a wide variety of in-person, hybrid, and online events. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Fully proficient in all facets of event management, assisting clients from initial concept to fruition. Proven finesse in managing several projects at once, with meticulous attention to detail. Strong and fruitful relationships with clients and vendors are nurtured with a core emphasis on client satisfaction and event success. Willing to relocate and travel.

Experience

Ritz-Carlton

Jan 2022 – Present

Tenerife, Spain

Meeting & Special Event Operations Coordinator

• Meet the group coordinator before functions, make introductions, and ensure that all arrangements are agreeable. • Build relationships with customers to establish trust and open communication. • Proactively identify potential issues and Respond quickly to questions and requests and handle service problems politely and efficiently • Read, analyze and ensure compliance with proper setup, timeline, special requests, specific guest needs, buffets, action stations, etc. • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. • Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. • Communicate billing information to clients, resolves billing concerns, and obtain signatures. • Provide on-floor technical support • Assist with sets, strikes, and operation of equipment following standards. • Ensure adherence to quality expectations and standards • Manages departmental inventories • Schedules Event Services staff to forecast and service standards, • Assists team in developing lasting relationships with groups to retain business and increase growth. • Sets goals and delegate tasks to improve departmental performance. • Conducts monthly department meetings with the Banquet team. • Applies and continually broadens knowledge with an emphasis on current event trends. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Reviews comment cards and guest satisfaction results with employees. • Participates in the development and implementation of corrective action plans. • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action

National Instruments (NI)

Mar 2020 – Sep 2021

Milan

Education Services Event Specialist

Be the owner and central contact point for customer education; create and maintain a business plan and significantly contribute to strategy Take ownership of all activities including delegated responsibilities between customer and internal teams to ensure that all courses are delivered successfully Participate in, and contribute to, regular internal training & meetings Act as a subject matter expert for Customer Education within the business to educate and provide recommendations to teams that you interact with including Customer Service Operations, Inside Sales, and Technical Support Engineer (TSE) Teams Own and maintain course logistics and scheduling Generate requests and follow up for quotations Generate the training schedule for the respective region (online, hybrid and in-person) Training Schedule ownership & management Interaction with the customers to organize courses at customers’ sites (onsite) Interaction with internal and external instructors Monitoring budgets and costs Assessment management and consultation for customer training needs Survey collection, review, and communication to internal and external stakeholders Setting up training rooms for regional courses. Making outbound calls to customers that have registered an interest in training and certification services through our website, NI seminars, and industrial tradeshows Work with Marketing to ensure training and certification are promoted Keeping accurate records of all inquiries Proactively follow up with customers post-course to highlight opportunities to promote further training products Attend and occasionally present at trade shows, seminars, and other marketing. Working with the EMEIA region-wide sales and engineering teams to best solve customers’ applications. Coordinate closely with TSE and Operations teams to ensure smooth execution of training & certification classes/exams. Collaboration with Account Managers' teams to ensure tasks are completed correctly

Reed Exhibitions

Jan 2018 – Jan 2020

London

Administrative Account Executive

- Performed all bookkeeping activities and accounts reporting work - Excel in office administrative operation, control, and monitoring - Liaised with customers, suppliers, and service providers - Actualised inventory control, inventory verification, process purchase orders, sales orders, delivery orders, product data creation, and pricelist management - Participated in onsite events - Booked air/rail/ferry, hotel, car, and other services related to a business trip and assistance around travel including but not limited to visa, clearance of invoices, refunds/cancellations

Education

Swiss School of Business and Management

Jan 2022 – Jan 2023

Master in Business Administration, Manage an organization's resources, time and people.

London South Bank University

Sep 2014 – Oct 2018

International Tourism, Leisure and Event Management

Sabrina Bravi

Event Project Management at International Level

Skills

Languages