Outcome driven, global business leader with 28 years in IT products, solutions & consulting in USA, Europe, A-Pac, & India. Specialist in Customer Experience (CX) Mgmt., SaaS, Revenue build, P&L & SBU management, Digital technologies, Channels & Delivery Excellence.
Success record of taking start-up, turnaround & high-growth companies to new heights.
Hands on inclusive leader with the ability to come up to speed in turnaround & change management.
Extraordinary skills in:
- Growth, vision, strategy, execution & leadership creation
- CX, CSAT, CLV and AEC
- SBU and Business Transformation
- Sales, BD, Digital marketing & Analytics
- Innovative solution expertise across verticals
- Business financials, P&L & Performance Improvement
- Turnaround, Change Management
- Global cross-cultural team integration
Experience
SMS Magic
Aug 2021 – Dec 2022
AHMEDABAD
Sr VP & Head Operations
Saibal plays a key role by acting as an anchor, working with various teams by driving the efficiency in return of investments for all the business and operations initiatives.
Apart from owning the Business Operations he also leads a group of BI Specialists, Analytical Brains, Solution Experts, CRM Champions, Customer Managers and Operations Groups. Saibal offers a strategic perspective, sound business judgement, deep analytical capabilities, and a synergetic, inclusive working style. His strong intellectual curiosity along with passion for achieving practical business impact drives evolution in Screen-Magic.
This is a multi-dimensional role and is the ideal for Saibal as he has demonstrated abilities in juggling across different responsibilities simultaneously. He thrives in dealing with ambiguous situations and is good at using first principle-based thinking and be able to innovate consistently.
