Samantha Ratnayake, Award winning and business-savvy manager with broad history in business operations management.

About

I am a dynamic, result-oriented multi-discipline professional with proven success in managing an organisation and broad-based experience in the hospitality industry. I’m a Critical thinker and excellent negotiator who can apply extensive knowledge of the industry to rapid revenue and profit growth opportunities. Quickly grasps complex concepts, analyses and interprets ideas into a logical strategy. I possess the ability to motivate staff to maximum productivity and control costs through the most effective uses of manpower and available resources. I have demonstrated success in achieving an appreciable increase in the company’s profit and growth. I’m a dedicated individual, who has built up a reputation for unwavering accuracy and credibility proved to deliver high quality work and meet the company’s objectives in due time frames.

Experience

W 15 Luxury Hotels

Mar 2021 – Nov 2021

Sri lanka

Group Operations Manager

W 15 is Luxury Boutique hotel brand winners in Condé Nast Travel Awards. Established in 2015 in Sri Lanka and four resorts in Weligama, Kandy, Colombo and Ahangama. Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations. Work collaboratively with all property managers to make sure operations are running smoothly in tandem with one another. Anticipate all guest needs and respond promptly & accordingly. Establish and maintain standards for staff performance and customer service. Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. Staffing the hotel appropriately. Reviewing employee behavior, appearance, and performance.

Amaya Leisure PLC

Apr 2002 – Jan 2021

Sri lanka

General Manager

Manage daily operations, monitor implementation as per plans, and ensured optimised utilisation of resources. Actively engaged in annual business planning processes, performance reviews, CAPEX and expenses forecast, progress monitoring, and cost variance analysis. Contributed profits over Rs. 250 million in the financial year with a 30% net profit margin and rich cash flows to the leisure group. Led employees and analyse compliance with operational standards. Developed strategic business and marketing plans for hotel. Arranged management meeting to review and implement standards, set business targets, and proposed corrective actions. Negotiated with over all stakeholders. Ensured guest satisfaction by maintaining highest services delivery standards in terms of safety and security at all customer’s contact points. Recruited competitive staff and involved in operations especially on PR and active personal selling. Identified core issues and implementing solutions. Assessed future trends and assured up-to- date and best services. Reviewed energy programs and programs on equipment maintenance. • Promoted from Senior Accountant to General Manager. • Implement corrective action plans to drive operational excellence. • Accomplished all sales targets, maximised profitability, and reduced costs by implementing effective strategies. • Ensured compliance with operating standard by continuously monitoring the processes. • Enhanced professional development of employee’s efficiency by arranging employee engagement activities. • Increased brand positioning by executing effective advertising and promotional campaigns.

Education

University Of West London

Sep 2018 – Sep 2019

Master of Business Administration, Business

Samantha Ratnayake

Award winning and business-savvy manager with broad history in business operations management.

Skills

Languages