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Sammy Lisondra

Customer Service / Executive Assistant

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Intro
Bend, OR, United States
Consumer Services
Joined August 24, 2023

Skills

Languages

English
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Basic
About
Executive Assistant with 7+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Experience
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Orthopedics Clinic
Apr 2023 – Jun 2023
United States
MEDICAL VIRTUAL RECEPTIONIST
-Efficiently schedule and coordinate appointments for patients using advanced scheduling software and systems. -Provide professional and empathetic patient communication via phone calls, emails, and online messaging. -Maintain accurate and up-to-date electronic medical records, ensuring confidentiality and compliance with regulations. -Verify insurance coverage, explain benefits, and assist with billing inquiries, with knowledge of medical insurance procedures. -Offer comprehensive administrative support, including correspondence management, office supply maintenance, and referral coordination.
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Accounting Firm
Oct 2022 – Apr 2023
United States
EXECUTIVE ASSISTANT
-Call management: Handling calls, resolving issues, and maintaining records. -Calendar and appointment management: Organizing calendars and scheduling appointments. -Email and document organization: Responding to emails, organizing documents and data. -Invoices and Data Entry
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Flatworld Solutions
Jun 2020 – Oct 2022
Philippines
Team Leader
-Monitoring the team and providing coaching for skills-inclined agents to improve their skills. -Project Knowledge Support giving training to newbies. -Handled multiple campaigns from Non-voice Customer Support for dietary pills campaign, Life Insurance Agent for final expense plan, and -Outbound Sales (Cold Calling, Appointment Setting, and Lead generation
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Flatworld Solutions
Apr 2019 – Jun 2020
Philippines
Outbound Sales Representative
-Selling medications, and medical equipment -Selling life and health insurances -Calling clients to set up appointments for clinic services -Calling customers who sell cars and sell it.
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Ibex Global
Jun 2016 – Mar 2019
Philippines
Customer Service Representive
-Managing in bound and outbound calls -Managing chat and email inquiries -Helping customers with their complex inquiries (Billing, technical issue, payments and cancellation. -Subject Matter Expert - Taking supervisor calls and providing coaching with low-performer agents.
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