Decision Intelligence concerned with all aspects of decision-making for business enterprise and investments with high leverage on data insights and experiences is the world I have been exploring as a passionate data analyst.
My natural ability to appeal to type swiftly with razor-sharp eyes for details and passion to achieve and exceed both internal and external customer’s expectation has earned me accolades from my peers.
My motivation comes from placing myself in the user's shoes, anticipating their inquiries, and structuring the data with compelling visuals to tell a story. I require minimal supervision and
continually seek ways to constantly evolve and improve my craft to achieve business goals
Experience
IHS TOWERS
Feb 2021 – Mar 2023
SPECIALIST, DATA ENTRY
• I respond to external customer’s inquiries and complaints via emails, phone calls and chats within 5-30 seconds in a timely and professional manner to ensure customer satisfaction is achieved
• I type at 40 WPM with 95% accuracy to prepare monthly reports, text, communication, and data input for CRM and business cards using Microsoft 365 (Word, Excel, and PowerPoint), Google workspace overview.
• I meticulously completed all allocated data entry duties, such as logging in tickets, within the allotted time window with a 99% success rate.
