Hi, I’m Sam, I’m new here, I am a person passionate about helping people and i am well diverse, dedicated to work and have a proven track record of being a customer service expert/trainer for 5 years. I believe my skills and experience make me well-suited here, and I’m excited to explore how I can contribute to my future employers.
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Experience
Sutherland Global
Oct 2023 – Dec 2023
Davao Philippines
Customer Service/Sales Associate
Providing resolution to customer's concern regarding internet, home, cable services they have with AT&T, upselling and cross-selling services.
Concentrix Corporation
Nov 2022 – Oct 2023
Davao Philippines
Trainer II
Facilitating engaging classes
Identifying areas of improvement and opportunities for the learner
Evaluating skills and attending to the learner's challenges
Organizing training materials and scheduling training sessions
Submitting timely reports to the management on progress
Eperformax
Aug 2021 – Sep 2022
Davao Philippines
Employment Verification Specialist
An employment verification is an element of a background check that corroborates the work experience in a candidate’s resume. By conducting this check, an employer can learn about a candidate’s previous job titles, employment dates, reasons for leaving jobs, and other information to support their final adjudication of hiring decisions.
Verifying a candidate’s past jobs is typically an integral part of the hiring process. Many employers will make hiring decisions based largely on a candidate’s prior work experience. While filling a position, hiring managers want to know that their top candidates have previously held similar jobs. Those who typically possess more experience and a better understanding of doing the job equals less time spent training and more opportunities for finding ways to improve productivity through new hires.
Sykes Asia Inc
Oct 2019 – Jul 2021
Davao Philippines
Financial Advisor
Inbound calls answering inquiry about car loan,
outbound call debt collection.
resolving issues with the APR
helping to refinance.
Teleperformance
Jul 2018 – Aug 2019
Cebu City
Healthcare Specialist
provides financial and compliance oversight of all health and welfare employee benefit programs which include: medical, prescription drug, dental, vision, EAP, life, long term disability, flexible spending, health reimbursement, accident.
Education
Cagayan De Oro College
Jun 2013 – Mar 2015
Bachelor of Science in Masscommunications, Broadcasting