Dedicated and versatile Customer Success Manager with a strong background in administrative support, project management, and customer service. Skilled in customer success metrics, CRM reporting, and collaborating with cross-functional teams to achieve company goals. Medical student with a focus on healthcare management, seeking to leverage a customer-centered approach and analytical mindset to improve client satisfaction and retention
Experience
Rituals
Oct 2023 – Dec 2023
Amsterdam
Customer Success Manager (Remote)
Provided comprehensive email and chat support, conducted demo calls, and managed onboarding for patients.
ï‚· Designed and delivered training sessions to enhance client understanding and utilization of products, leading to improved engagement.
ï‚· Streamlined customer service processes, significantly improving response times and client satisfaction.
ï‚· Developed customer success strategies that contributed to higher retention rates and enhanced overall customer experience.
ï‚· Created a knowledge base and customer success library, empowering clients to self- solve issues effectively.
ï‚· Promoted brand loyalty by educating clients on company values, processes, and best
