Sara Akram

A Customer Support Specialist with 6+ years of experience in the field with dynamic business models.

Message

Intro

Lahore, Pakistan

Lead Manager Customer Support Department PK Office at Fab Glass and Mirror

Studied Audit and Human Resources at UMT

Consumer Services

Joined May 29, 2023

Skills

Languages

English

Native or Bilingual

Urdu

Native or Bilingual

About

I have been working in the Customer Support industry for about 6 years now. Gained experience in the local market and GCC with Careem. Moved to a BPO and worked for Uber Eats in the EMEA region on phone support. Got moved to HR and hired suitable candidates for Support of Uber Eats, Talabat, food panda, and many more projects. Then started working with a USA-based Company who were hiring for their support department here with a local Company. This opened an opportunity for me to work with a wonderful team in the USA and provided me the opportunity to work in a hybrid working model.

Experience

Fab Glass and Mirror

Jun 2020 – Present

Lahore (Business held in USA)

Lead Manager Customer Support Department PK Office

Education

UMT

Feb 2014 – Dec 2018

Bachelors in Commerce, Audit and Human Resources