Sarah Nicole Campbell

Arts, Entertainment, Media & Events Entreprenuer.

Message

Intro

United States

Remote Customer Service Specialist/Telephone Survey Interviewer at Dynata

Human Resources

about.me/sarahnicolecampbell

Joined August 26, 2022

Skills

Languages

English

Fluent

About

I have been working remotely the past 9 years doing Virtual Assistance, Data Entry, Market Research, Customer Service, Recruiting, Virtual Event Planning, Marketing , & Creative projects. ▪︎B.A. - Public Relations/Communications from The University of Oklahoma ▪︎Certified Event Coordinator ▪︎Certified Virtual Assistant ▪︎Certified Social Media Marketing Specialist ▪︎Certified Meeting & Event Planning Professional ▪︎Certified Talent Sourcing Specialist ▪︎Certified Customer Service Representative ▪︎Certified Virtual Call Center Agent ▪︎Certified Travel Advisor ▪︎Certified Feng Shui Consultant ▪︎Recruiter & Talent Aquisitions ▪︎Online Community Manager /Admin ▪︎Content Marketing /Curation /Moderator ▪︎Writer/Blogger/Journalist/Creator ▪︎Podcast Host/Voiceover Talent ▪︎Experiential Marketing Specialist ▪︎Brand Ambassador/Advocate/Engagement Specialist ▪︎Staging & Design Assistant ▪︎Graphic Design/Branding Specialist ▪︎Proofreader /Editor /Publisher ▪︎Ecommerce ▪︎Advertising ▪︎Project Management

Experience

Dynata

Feb 2019 – Present

Remote

Remote Customer Service Specialist/Telephone Survey Interviewer

Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and efficient manner. Provide information about products and services. Process orders, returns, and exchanges. Maintain accurate records of customer interactions. Follow up with customers to ensure their issues are resolved. Collaborate with other departments to resolve complex issues. Identify and escalate priority issues to the appropriate team. Provide feedback on the efficiency of the customer service process. Stay updated on product knowledge and company policies. Assist in training new customer service representatives. Meet or exceed performance metrics and targets. Participate in team meetings and training sessions. Handle multiple tasks and prioritize effectively. Maintain a positive and professional attitude at all times.