• Proven experience to reach advance corporate goals.
• Expert in Decision Making, Organizing, Planning and Problem Solving.
• Expert in People development & Team Handling.
• Expert in Ideations related to Automation and time saving and productivity projects.
• Have good knowledge of handling complex escalations, along with root cause analysis.
• Have good knowledge of handling Customer Inquiries, Account Management , Problem Resolution , Documentation , Team Collaboration , Record Keeping, Arranging Team Huddles, Arranging daily Process updates Sessions, Daily SLA reports tracking and maintenance.
• Having good knowledge of arranging fun activities, Team Bonding and collaboration sessions.
• Good Verbal & Written Communication.
Key Responsibilities Handled.
• Currently Working as Specialist in UK pensions and administration.
• Working in Customer Support Team fist contact team.
• Daily task working on emails and contact mercer admins portal to resolve customer queries and concerns related to pensions plans, Contributions and Benefits, Policy explanations, Customers account Management, Problem resolutions, Documentation, Compliance.
• Daily conducting team huddles, along with new process update sessions.
• Focusing daily on team’s quality, conducting refresher sessions Supporting manger as per daily audits and quality for team, conducting quality sessions for team.
• Daily Sla emails to make team pick on priority so process do not face SLA loss.
• Fortnightly arranging new learning sessions for team related to new process updates, new skill building sessions.
• Daily call on new automation ideas and which needs to be implemented on priority so productivity and quality be on priority.
• Working on more then 100 schemes on mail box and CMA.
• Handling Complaint case on priority.
• Research member query and give them appropriate resolution.
• Get cross skilled into different teams.
