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Sheba Kabwe

Freelancer

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Intro
Zurich, Switzerland
Studied Theology at Trans-Africa Christian University
Studied Business Administration at Copperbelt University
Joined April 18, 2022

Skills

Languages

English
-
Fluent
About
With my work experience as a banker in three different positions, I gained interpersonal skills which resulted in me solving customer problems and creating customer relationships that were good. I learnt to do data entry jobs because as a loan officer you are required to have the customer's information at your fingertips. I also learnt to listen to customer complaints and refer them to relevant people if the issue was beyond me. With this background I would like to render my services as a virtual assistant doing what l love, talking to customers, educating them on new or old products, entering data, responding to messages via email or messengers, Facebook, and which ever platform as required . I would also take part in online research survey jobs. If a particular job requires that I learn new skills, I am up for the challenge. I am self motivated, goal oriented, professional and I love team work. I am fluent in English, I can read, write and understand it well.
Experience
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National Savings and Credit Bank
Jul 2010 – May 2021
Bank Teller, Customer Service Officer and Loan Officer
• EXPERIENCE • Loan Officer, DEC 2018 – MAY 2021 • National Savings and Credit Bank - Lusaka, Zambia • Analyzed customer's financial status, credit and property evaluation to determine the feasibility of granting a loan. • Executed the loan origin process and ordered the credit reports and appraisals. • Educated customers on the variety of loan products and available credit options to promote valuable decision. • Performed daily and monthly maintenance of the loan data base. • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action. • Spent ample time with each applicant to break down complex information into terms they would easily understand. • Customer Service Officer, JAN 2016 – NOV 2018 National Savings and Credit Bank - Lusaka, Zambia • Warmly greeted customers by employing positive etiquette • Delivered fast, friendly and knowledgeable service for routine questions and service complaints. • Answered customers questions by phone and email, offering company details and policy information as requested. • Asking well rounded questions in order to identify issues that needed our attention. • Applied product knowledge to develop customized recommendations for individual customer needs. . Opened customer accounts and loan accounts using CRM. • Bank Teller, JULY 2010 – DEC 2015 • National Savings and Credit Bank - Kasempa, Zambia • Entered transactions into the computer and issued customer receipts. • Maintained confidentiality of bank records and client information. • Reconciled cash against computer records at the end of day.
Education
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Trans-Africa Christian University
Aug 2015 – Nov 2019
Bachelor of Arts , Theology
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Copperbelt University
Jan 2014 – Dec 2014
certificate, Business Administration
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