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Sheila Damota

Customer Support

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About
My name is Sheila, and I have a diverse set of skills and experiences in various fields. Currently, I work as a customer support representative, a mentor, and an English teacher. I find joy in helping people, and my work allows me to engage with people from different walks of life. As a customer support representative, I am skilled in providing excellent customer service, addressing customer complaints, and resolving issues in a timely and efficient manner. I am patient and understanding, which helps me to remain calm and composed when dealing with difficult customers. As a mentor, I am passionate about helping people to achieve their goals and maximize their potential. I have excellent communication and interpersonal skills, which allow me to connect with people on a personal level and provide guidance and support when needed. As an English teacher, I have a strong command of the language and can help students improve their speaking, writing, and comprehension skills. I am patient and flexible, and I can tailor my teaching style to meet the needs of individual students. Overall, I am a hardworking and dedicated individual with a passion for helping others. I am committed to excellence in all my endeavors and strive to make a positive impact on the lives of those around me.
Experience
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Influx
Sep 2021 – Present
Remote
Customer Support
Influx is a small company (startup) that provides outsourced customer service, based in Melbourne, Australia. My responsibilities are: communicating directly with customers, troubleshooting problems and seeing them through to resolutions, and managing customer inquiries.