Shinell Wynter

Customer Service Representative/Virtual Assistant

Message

Intro

Spanish Town, Jamaica

Studied Virtual Assistant at Online Tutoring

Studied License Practical Nurse at Career Academy Of Professional Studies

Joined May 2, 2022

Skills

Languages

English

Fluent

About

Customer-focused professional with 2+ years of experience providing top-notch support to clients in fast-paced virtual environments. Equipped with excellent communication and problem-solving skills, able to handle high-pressure situations with grace and professionalism. Committed to finding creative solutions to customer needs.

Experience

Amazon-Audible

Aug 2019 – Sep 2022

Portmore, Jamaica

Customer Service/Concierge Specialist

" I was dedicated to providing exceptional support to customers. My strong communication skills and ability to build rapport with others made me an effective listener and problem solver. I had a natural talent for understanding the customer's perspective and finding solutions that met their needs. Whether I was interacting with customers through phone, email, or live chat, I was committed to delivering a positive customer experience that exceeded expectations. My ability to multitask and prioritize in a fast-paced environment allowed me to consistently deliver timely and accurate support. I was proud to represent the company and was dedicated to upholding its standards of professionalism and knowledge."

Education

Online Tutoring

Nov 2022 – Jan 2023

Cetificate, Virtual Assistant

Career Academy Of Professional Studies

Sep 2009 – Aug 2012

Diploma, License Practical Nurse