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SHUJAAT HUSSAIN

Skills to maintain professional relationships with customers and ensure customer satisfaction. Also have a skills to quick Translation

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Intro
Peshawar, Pakistan
Customer Sales service representative at Naveed & SONS
Studied Art's Humanities at University of Peshawar
Joined February 27, 2023

Skills

Languages

Turkish
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Fluent
English
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Fluent
About
Develop and maintain professional relationships with customers and ensure customer satisfaction. Coordinate with clients and acquire all information and resolve issue effectively Provide professional assistance to all customers issues and ensure confidentiality of all client information. Administered everyday tasks activities and manage personal balancing records according to the policy. Provide efficient sales and services to customers and monitor sales for all referral objectives. Assist sales team to generate business through cross selling and effective marketing. Analyze all customer requirements and recommend solutions to meet same and prepare effective financial plans to suit individual customers. Maintain relationship with assigned customers and ensure effective implementation of all services and products and update legal disclosures and notifications. Analyze all customer requirements and resolve customer transactions issues with help from personnel. Referring customers to individuals qualified to offer and sell regulated financial products. Ensuring customer queries are answered to their satisfaction Promoting certain financial products and services Explaining the features and benefits of recommended products Asking questions to gain an understanding of the client’s current financial situation and short- and long-term financial goals Resolving issues and troubleshooting technical problems Providing proactive customer outreach Handling customer complaints Collecting and analyzing customer feedback Responding to customer reviews Developing and documenting knowledge into helpful content Tracking customer service KPIs and metrics
Experience
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Naveed & SONS
Jan 2017 – Present
Remote
Customer Sales service representative
Develop and maintain professional relationships with customers and ensure customer satisfaction. Coordinate with clients and acquire all information and resolve issue effectively Provide professional assistance to all customers issues and ensure confidentiality of all client information. Administered everyday tasks activities and manage personal balancing records according to the policy. Provide efficient sales and services to customers and monitor sales for all referral objectives. Assist sales team to generate business through cross selling and effective marketing. Analyze all customer requirements and recommend solutions to meet same and prepare effective financial plans to suit individual customers. Maintain relationship with assigned customers and ensure effective implementation of all services and products and update legal disclosures and notifications. Analyze all customer requirements and resolve customer transactions issues with help from personnel. Referring customers to individuals qualified to offer and sell regulated financial products. Ensuring customer queries are answered to their satisfaction Promoting certain financial products and services Explaining the features and benefits of recommended products Asking questions to gain an understanding of the client’s current financial situation and short- and long-term financial goals Resolving issues and troubleshooting technical problems Providing proactive customer outreach Handling customer complaints Collecting and analyzing customer feedback Responding to customer reviews
Education
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University of Peshawar
– Jan 2018
Bachelor's of Art's , Art's Humanities