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Sibusiso Sthole

Senior Customer services Representative Credit Liasion Officer

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Intro
Johannesburg , South Africa
Studied General Management at Graduate Institute of Financial Sciences
Studied Accountancy at University of Johannesburg
Studied Accountancy at University of Johannesburg
Studied Commerce at Dedangifunde High School
Consumer Services
Joined April 16, 2024

Skills

Languages

English
-
Fluent
About
I'm an aspirational man who is ready to complete the task listed in the job description. I am a self-driven, goaloriented person that is constantly seeking a challenge to advance my abilities and knowledge. I enjoy interacting with others and can readily adjust to a variety of environments. I am always able to deliver impeccable professional service.
Experience
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Engergy At Work Project Pty Ltd
Jul 2023 – Mar 2024
Johannesburg
Servicing Consultant
To provide a high level of service to customers. ï‚· Resolving insurance policy queries on products according to business needs. ï‚· Service inbound/outbound line and ensure agreed service level has been achieved by adhering to schedules. ï‚· Ensure a quality assurance standard of 98% overall
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Absa Life Insurance
Apr 2022 – Mar 2023
Johannesburg
Client Service Consultant
Handle incoming calls and/or emails. • Follow up on returned email. • Accurately capture client information on the relevant system. • Handle administration task according to agreed standards and turnaround times. • responding to client inquiries as promptly as possible. • Recording accurate notes on all systems as required. • Maintain efficient workflow and administrative processes and comply with internal SLAs. • Solve or escalate customer queries and complaints timeously. • Build positive customer relations. • Ensure that the customer understands the product that you are interacting about. • Provide excellent customer service in a professional manner. • Handle complaints, provide appropriate solutions and alternative time limits and follow up to ensure resolution. • Support clients in Instant life Online Services. • General query resolution.
Education
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Graduate Institute of Financial Sciences
Apr 2022 – Mar 2023
Certificate NQF 05, General Management
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University of Johannesburg
Feb 2021 – Jan 2022
Advanced Diploma in Accountancy , Accountancy
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University of Johannesburg
Feb 2017 – Nov 2019
Diploma in Accountancy , Accountancy
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Dedangifunde High School
Jan 2010 – Nov 2014
Matric, Commerce
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