Knowledge in Customer Success and Customer Experience processes (B2C and B2B). Experience in different customer service channels and bilingual environment. Management and Development of people.
Experience
Latincarz, LLC - RentingCarz Rent a Car
Feb 2023 – Present
São Paulo
Account Executive - Customer Support
Answer chats, answer and compose
emails
Make and answer calls
Provide support to agencies
Sell through the available
communication channels
Receive, attend to and manage claims
Provide support and monitor social
networks
Translate documents
Atento SA
Jun 2021 – Nov 2022
Team Leader Bilingual I
Responsible for leading and developing a service
support team, following the Meta Platform Community
Guidelines and Standards.
KPi monitoring;
Developing people;
Feedback application;
Auditing and monitoring of Backlog cases;
Diagnosis of opportunities and improvements;
