Passionate and results-oriented Customer Service Agent with a proven track record of excellence in the dynamic realm of customer support. With a solid foundation built during my two-year tenure at Talabat and my current role as a Booking Operator for a London-based cab booking company, I bring a wealth of experience in delivering top-notch service and fostering positive customer relationships.
In my journey as a customer service professional, I've honed my communication skills and problem-solving abilities to consistently exceed expectations. Whether it's assisting customers with their orders on Talabat or ensuring seamless bookings and rides for clients over the phone, I thrive on the challenge of providing efficient solutions with a personal touch.
My time in the fast-paced environment of the cab booking industry has further reinforced my commitment to delivering exceptional service under pressure. I pride myself on my ability to remain calm and composed, even in high-volume situations, while maintaining a keen attention to detail and accuracy.
As I continue to grow and evolve in my career, I am driven by a passion for continuous learning and improvement. I am eager to explore new opportunities to leverage my skills and contribute to the success of forward-thinking organizations in the customer service sector.
Let's connect and explore how my experience and dedication to customer satisfaction can add value to your team.
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Experience
Support Solution Hub
Dec 2023 ā Present
Lahore, Punjab, Pakistan
CSE
Dedicated Cab Booking Agent with a proven track record in managing cab booking campaigns within the dynamic landscape of a Business Process Outsourcing (BPO) company in Pakistan. With a strong focus on delivering exceptional customer service and optimizing operational efficiency, I excel in coordinating seamless transportation experiences for clients.
Key Skills & Responsibilities:
Efficiently handle cab booking requests and inquiries through various communication channels, ensuring prompt assistance and accurate information delivery.
Utilize advanced booking software and systems to manage bookings, coordinate with cab drivers, and optimize route planning for timely pickups and drop-offs.
Proactively address customer concerns and complaints with professionalism and empathy, striving to exceed service expectations and enhance customer satisfaction.
Collaborate effectively with internal teams and external stakeholders to streamline communication and coordination, fostering a cohesive and efficient operational environment.
Maintain meticulous attention to detail and adhere to strict quality standards to ensure service reliability and consistency.
Professional Goals:
Continuously seek opportunities for personal and professional growth, with a focus on enhancing skills in customer service, communication, and problem-solving.
Aspire to contribute to the success and growth of the cab booking campaign within the BPO industry, leveraging expertise to drive operational excellence and customer-centric initiatives.
Mindbridge
Apr 2022 ā Dec 2023
Lahore, Punjab, Pakistan
CSE
Restaurant Support Executive | Talabat
Seasoned Restaurant Support Executive with extensive experience in the dynamic realm of online food delivery services, specializing in supporting restaurants across Gulf countries through the renowned platform of Talabat. Leveraging a blend of customer service expertise and industry knowledge, I excel in fostering strong relationships with restaurant partners while ensuring seamless operational support and maximizing their success on the platform.
Key Responsibilities:
Serve as the primary point of contact for restaurant partners, providing comprehensive support and guidance on utilizing Talabat's platform effectively to optimize their online presence and drive business growth.
Proactively engage with restaurant partners to understand their needs, address concerns, and provide tailored solutions to enhance their experience and performance on the platform.
Collaborate closely with internal teams, including sales, operations, and technical support, to troubleshoot issues, resolve inquiries, and streamline communication channels for efficient problem resolution.
Conduct regular performance reviews and analyses to identify opportunities for improvement, offer actionable insights, and implement strategies to drive increased order volume, customer satisfaction, and revenue generation for restaurant partners.
Stay abreast of industry trends, market developments, and competitor activities across Gulf countries to provide strategic recommendations and support the continuous evolution of Talabat's restaurant support initiatives.
