Simone McPherson

I am interested in roles such as: customer service, customer support, virtual assistant or administrative assistant

Message

Intro

Clarendon, Jamaica

Studied Business Administration- Accounting & Marketing major at Northern Caribbean University

Studied Business Administration- Accounting at Excelsior Community College

Retail

Joined November 4, 2022

Skills

Languages

English

Native or Bilingual

About

I am a professional with over 21 years of working in the service industry. I am also 120 hours TESOL certified in teaching English. I am hardworking and insightful. I am a team player as well as I work effectively by myself. I have a passion for service so I always aim to go above and beyond in customer interaction.

Experience

KDC Car Care Center

Jun 2022 – Aug 2022

Turners Clarendon, Jamaica West Indies

Station Manager

I had responsibility for 13 employees, provided oversight for gas station and convenience store operation. Duties include: 1. Hiring and Firing 2. Review and compile report 3. Host meetings 4. Disciplinary Actions 5. Manage conflicts and customer service delivery 6. Order goods 7. Liase with vendors and place orders 8. Weekly Inventory count

Virgo International Limited

Aug 2021 – Feb 2022

Falmouth Trelawny

Manager

Oversight for 3 locations in Jamaica, managing 60 employees. Duties include: 1. Hiring & Firing 2. Training 3. Manage staff and customer conflicts 4. Manage customer service delivery 5. Liase with vendors 6. Monitor stock level 7. Reporting

Bank of Nova Scotia Jamaica Limited

Jan 2017 – May 2021

Christiana , Manchester, Jamaica West Indies

Service & Support Representative

I provided support to customers, branch unit and other branches within the country and overseas. Duities include: 1. Answering and making telephone calls 2. Responding to emails and faxes 3. Filing 4. Complete weekly and monthly support 5. Generate referrals 6. Process and investigate wires and bank to bank transfers

Education

Northern Caribbean University

Sep 2003 – Aug 2006

Bachelors of Science Degree, Business Administration- Accounting & Marketing major

Excelsior Community College

Sep 1995 – May 1997

Diploma, Business Administration- Accounting