Sona Novruzova

Customer support specialist

Message

Intro

Istanbul, Turkey

Paysend at Paysend Processing

Studied Customs at Russian Customs Academy

Financial Services

Joined August 14, 2022

Skills

Languages

Azerbaijani

Native or Bilingual

Russian

Native or Bilingual

English

Intermediate

Turkish

Native or Bilingual

German

Basic

About

Hello! My name is Novruzova Sona, I'm a musician and a creative person. I have studied 7 years in a Music school and 6 years at a Russian Customs Academy in Lybertsy city. I am a person who cares about personal development, I know 4 languages and am open to learning new languages. Languages I speak: Russian (native speaker), Azerbaijanian (native speaker), Turkish (native speaker), English (upper intermediate), German (elementary). I worked as a registration agent at a Moscow Sheremetyevo Airport for 5 years, then I started working as a customer service support specialist in Paysend. I am good at a human relations and am always ready to work with people in customer service.

Experience

Paysend Processing

Oct 2021 – Present

Moscow russia

Paysend

Processing written based queries Incoming/outgoing phone calls (assisting customers, providing provide extra information) Advising and informing customers about Paysend platform and the services it provides Handling of customers’ requests and complaints Communicating with other company departments in order to resolve customers request.

Aeroflot Russian Airlines

Jan 2017 – Sep 2021

Moscow Russia

Aeroflot

Boarding passengers, checking in passengers, escorting groups of passengers, work in the transit zone, work in the airport field

Education

Russian Customs Academy

Sep 2015 – Jun 2021

Specialist of Customs Administration, Customs