Sonia A, Customer Support Specialist

About

Hey, I'm Sonia, a dedicated and empathetic customer support specialist. With a passion for helping people, I strive to provide excellent assistance and find creative solutions to any issues customers may encounter. I am committed to ensuring customer satisfaction and delivering outstanding support. Additionally, my strong communication skills, empathy, and problem-solving abilities enable me to deliver exceptional customer support. I am adaptable, creative, and dedicated to consistently achieving impactful results.

Experience

Nitomek Healthcare LLC, Texas

Jul 2022 – Jun 2023

Remote

Virtual Customer Support & Data Entry Services

- Provided comprehensive virtual solutions tailored to customer support and data entry needs. - Customer Support Expertise: With my experience, I delivered exceptional customer service, ensuring prompt and satisfactory resolutions for inquiries and concerns. - Multichannel Communication: I handle customer interactions professionally and empathetically through email, chat, and phone channels. - Accurate Data Entry: My meticulous attention to detail ensures error-free and efficient processing of information in data entry tasks. - Timely Response: I prioritize timely responses to customer inquiries, aiming for high satisfaction levels and swift issue resolution. - Confidentiality and Security: Rest assured, I maintain strict confidentiality and employ robust security measures to protect sensitive customer information. - Software Proficiency: I am proficient in using various CRM software applications and tools, guaranteeing efficient and accurate data entry. - Adaptability: I quickly adapt to new systems and procedures, seamlessly integrating with different platforms and meeting unique customer support requirements. - Organizational Skills: My excellent time management and organizational abilities enabled me to handle multiple tasks and priorities effectively. - Quality Assurance: I am committed to delivering high-quality services, continuously monitoring my performance to meet or exceed your expectations.

Multichoice

Jun 2013 – Jul 2019

On-Site

Customer Service Representative

- Handle customer inquiries and complaints through social media, email, inbound and outbound calls. - Utilize support tools such as Intercom to provide prompt and accurate responses. - Collaborate with cross-functional teams to resolve complex issues and escalate. - Monitor and analyze customer feedback and trends to improve the customer experience. - Provide product knowledge and support to customers to increase product adoption and retention. - Continuously improve and automate support processes to increase efficiency and scalability. - Maintain a positive and professional demeanor with customers and team members. - Updating key Customer's database. - Responded to customer requests for products, services and company information. - Recommended products to customers, thoroughly explaining details. - Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Babcock University

Jun 2005 – Jun 2009

Bachelors Degree, Mass Communication & Journalism

Sonia A

Customer Support Specialist

Skills

Languages