I am writing to express my interest in the open position. As an experienced administrator and virtual assistant specialist, I hold an associate degree in Estate Management from a reputable polytechnic in Nigeria and a diploma in Business Analytics from the US. I am based in Nairobi, Kenya.
Integrity is a core value that I hold dear, and it has helped me build a successful career. I have worked with great organizations like RCCG, a non-governmental institute with over 50 million staff. With my excellent management, organization, attention to detail, anticipating client needs, and time management skills, I have been able to help highly effective CEOs achieve their desired goals.
In addition, I previously ran an online fashion business, which gave me a wealth of experience in understanding customer needs and managing difficult situations with patience and empathy. My problem-solving skills and desire to help people and organizations bring solutions to their complex business problems make me an excellent candidate for the position.
I would be honored to join your fast-growing team and contribute to the organization's success with my skills and competence. Thank you for considering my application.
Experience
King's Fit
Jan 2019 – Present
Lagos, Nigeria
E-Commerce Customer Service
• Manage large amounts of incoming phone calls
• Generate sales lead
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints via emails, social media chats, provide appropriate solutions and alternatives within the limits; follow up to ensure resolution
• Take extra mile to engage customers
