Vanessa Beavers, Project Manager

About

In today’s world, companies know that strong, personalized customer service is key to business growth. In my 21 years of work experience, I’ve always strived to deliver proactive, individualized, and timely support, making customers consistently feel cared for. I understand that propelling a company’s mission through every customer interaction is key to fostering long-term loyalty, and that’s exactly what I’ll do as a Project Personnel within your organization. Throughout my career, I have gained extensive experience across several facets of customer service. I have also demonstrated strong results through my work and among my peers, I’m known as an approachable, personable, patient, and driven agent. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences. I’m also a natural helper who never shies away from working with my peers to deliver strong results.

Experience

Government of Jamaica

Sep 2021 – Present

Jamaica

PROPOSAL DEVELOPMENT & STRATEGIC SUPPORT OFFICER

Liaise with MDA/SPS entities and Proposal Analysts in providing technical support, advice and guidance. Provide technical advice, guidance and support to MDA/SPS in the development of proposals. Liaise with relevant government agencies and other institutions in accessing information and data. Conduct research and collect and interpret qualitative and quantitative information and data. Develop, implement, monitor and review work plans.

DUANE MARZOUCA EQUIPMENT CO LTD

Dec 2016 – Aug 2021

Jamaica

SPECIAL PROJECTS COORDINATOR

Planned, executed, monitored and closed out special projects for the Managing Director. Took part in logistics planning through the monitoring and dispatching of equipment and operators to various job sites. Provided customer support for special projects as well as day-to-day operations. Provided accounting (invoicing, payables, receivables, GCT) and human resource support.

ESKAY CATERING

Sep 2015 – Dec 2016

Jamaica

CATERING SALES & MARKETING MANAGER

Managed and trained catering staff of 140 employees, which led to more efficient processes and procedures. Conducted site visits to ensure efficiency and effectiveness of the catering experience for the clients. Development of sales and new business opportunities. Maintained client relationships and provided excellent customer experience to maintain the company’s reputation and ensure the client had the best catering experience. Created and delivered powerful presentations and demos that clearly communicated the uniqueness of the brand. Planned, managed, executed and closed out catering jobs and events.

DIAMONDS INTERNATIONAL, JAMAICA

Nov 2012 – Sep 2015

Jamaica

HEAD CASHIER/MERCHANDISER/TRAINER

Trained new cashiers on job execution, company procedures, use of company’s software and product knowledge. Trained sales representatives on product knowledge, customer engagement and retention and customer service skills. Prepared customs documents for import and export of merchandise in a timely manner as well as for Company tax purposes. Prepared brands, sales and closers reports for Senior Management use. Troubleshoot customer issues and provide quick resolution that was beneficial to both the customer and the company. Management of workshop and jewellers to ensure efficiency.

FLOW JAMAICA

Mar 2008 – Oct 2012

Jamaica

SALES & MARKETING EXECUTIVE

Interfaced with potential customers and introduced them to the company’s products and services. Assisted with marketing campaigns, trade shows and road shows to increase brand visibility.

Education

University of the West Indies, Mona

Sep 2018 – Nov 2021

MSC, Management specializing in Project Management

University of the West Indies, Mona

Sep 2001 – Nov 2005

BSC, International Relations

Vanessa Beavers

Project Manager

Skills

Languages