Vanessa Kongnyuy, Project manager/ Virtual Assistant ? Customer Service

About

Results-driven Project Manager with over 5 years of curated experience in managing complex technological projects and delivering resourceful outcomes. Highly knowledgeable in project management governance and team leadership, serving as a subject matter expert in these areas. Excelling in leading cross-functional teams, setting priorities, and creating project plans to ensure successful delivery. My ability to communicate clearly and succinctly enables me to bridge the gap between technical and non-technical stakeholders, ensuring seamless collaboration and project success. By fostering a collaborative and inclusive work environment, I empower team members to contribute their ideas and implement innovative solutions. — INDUSTRIES: 🌟IT, Healthcare, Marketing & Advertising, Construction, FinTech, Engineering, and Consulting🌟 ___

Experience

Louise CLinic

Aug 2022 – Aug 2023

Remote

Healthcare IT Team Lead

1-Providing leadership and guidance to the healthcare IT team, fostering a collaborative and productive work environment. 2-Delegating tasks and responsibilities to team members based on their skills and expertise. 3- Conduct regular team meetings to discuss project updates, challenges, and strategic goals. 4- Oversee the planning, execution, and completion of healthcare IT projects. 5- Collaborating with project managers and team members to define project scope, goals, and deliverables. 6- Ensure that projects are completed on time, within scope, and meet quality standards. 7- Leading the implementation, configuration, and maintenance of healthcare information systems, including Electronic Health Record (EHR) systems. 8- Developing and implementing security protocols to safeguard healthcare IT systems and patient data. 9- Providing support to end-users, addressing technical issues, and ensuring a smooth user experience. 10- Collaborating with healthcare professionals to understand their IT needs and challenges. 11- Participating in the development and management of the IT budget for the healthcare department.

ISCOTECH

Nov 2022 – May 2023

Remote

Digital Project Manager

- Develop comprehensive project plans outlining scope, objectives, timelines, and resource requirements. - Work with stakeholders to define project goals, deliverables, and success criteria. - Create and maintain project documentation, including requirements, risk assessments, and schedules. - Assemble and lead cross-functional project teams. - Assign tasks, set priorities, and ensure team members understand their roles and responsibilities. - Foster a collaborative and positive team environment. - Facilitate communication between team members, stakeholders, and clients. - Provide regular project updates, status reports, and performance metrics. - Develop and manage project budgets, tracking expenses and ensuring financial objectives are met. - Develop project timelines and milestones. - Monitor progress against timelines and implement adjustments as needed. - Define and manage project scope, ensuring alignment with project goals. - Implement Agile or Scrum methodologies as appropriate for the project. - Facilitate sprint planning, daily stand-ups, and retrospectives. - Provide training and guidance to team members on project methodologies and tools. - Foster a culture of continuous learning and improvement. - Oversee the integration of digital technologies and tools into the project workflow. - Ensure the team is utilizing appropriate project management and collaboration tools. - Build and maintain strong relationships with clients and stakeholders.

Campus Media

Apr 2021 – Apr 2022

Remote

Customer Success Manager

• Gathered feedback from customers and relayed it to relevant teams for product enhancement and acted as the voice of the customer, advocating for their needs and requirements within the organization. • Stayed up-to-date with product updates, features, and industry trends. Also Created and maintained comprehensive documentation, including FAQs, knowledge base articles, and user guides, to empower customers with self-help resources. • Stayed updated with industry best practices, emerging technologies, and customer success methodologies while continuously improving technical skills, product knowledge, and customer engagement techniques.• Gathered feedback from customers and relayed it to relevant teams for product enhancement and acted as the voice of the customer, advocating for their needs and requirements within the organization. • Stayed up-to-date with product updates, features, and industry trends. Also Created and maintained comprehensive documentation, including FAQs, knowledge base articles, and user guides, to empower customers with self-help resources. • Stayed updated with industry best practices, emerging technologies, and customer success methodologies while continuously improving technical skills, product knowledge, and customer engagement techniques. Skills: Customer Service · Customer Satisfaction · Customer Retention · Customer Communication · Sales · Sales Operations

Displore

Feb 2018 – Jan 2019

Remote

project Manager

Successfully coordinated and managed multiple projects from concept to delivery, ensuring adherence to project timelines and milestones. • Established and maintained project file organization, including briefs, schedules, reference material, and specifications. • Actively participated in the User Acceptance testing (UAT) and Quality assurance (QA) process, ensuring high-quality project deliverables. • Collaborated with cross-functional teams scheduling meetings, drafting meeting notes, and communicating assignments and deadlines. • Monitored task deliveries, proactively communicated scheduling changes, and ensured project status updates for clients and internal teams. • Managed operations and logistical efforts, organizing staff and activities. • Produced weekly and monthly KPI reports providing accurate details and dependencies • Implemented and streamlined processes around the CSM support cycle. Successfully coordinated and managed multiple projects from concept to delivery, ensuring adherence to project timelines and milestones. • Established and maintained project file organization, including briefs, schedules, reference material, and specifications. • Actively participated in the User Acceptance testing (UAT) and Quality assurance (QA) process, ensuring high-quality project deliverables. • Collaborated with cross-functional teams scheduling meetings, drafting meeting notes, and communicating assignments and deadlines. • Monitored task deliveries, proactively communicated scheduling changes, and ensured project status updates for clients and internal teams. • Managed operations and logistical efforts, organizing staff and activities. • Produced weekly and monthly KPI reports providing accurate details and dependencies • Implemented and streamlined processes around the CSM support cycle Skills: Team Management · Customer Service · Agile Project Management · Figma (Software),Stakeholder management, cross-functional collaboration

Cling's Tech

Feb 2017 – Feb 2018

Remote

Customer Success Manager

• Built and maintained strong relationships with customers, acting as their primary point of contact for support and guidance. Understood their needs, goals, and challenges to proactively address them. • Provided timely and effective technical support to customers, answering their queries, troubleshooting issues, and resolving problems. Utilized technical expertise to guide users through product configurations, integrations, and usage • Worked closely with customers to develop and execute success plans, aligning their goals with the product's capabilities. Regularly reviewed progress, identified areas for improvement, and provided recommendations to drive customer success.• Built and maintained strong relationships with customers, acting as their primary point of contact for support and guidance. Understood their needs, goals, and challenges to proactively address them. • Provided timely and effective technical support to customers, answering their queries, troubleshooting issues, and resolving problems. Utilized technical expertise to guide users through product configurations, integrations, and usage • Worked closely with customers to develop and execute success plans, aligning their goals with the product's capabilities. Regularly reviewed progress, identified areas for improvement, and provided recommendations to drive customer success. Skills: Collaborative Leadership · Customer Service · Customer Satisfaction · Customer Communication · Analytical Skills

Education

University of Douala

Sep 2018 – Sep 2021

Bachelor, Software Engineering