Venessa Montique, Customer service Representative

About

I am a peoples person, i love working in customer service as well as i have a strong background communicating with clients and customers

Experience

TELEPERFOMANCE

Feb 2022 – Jun 2022

Kingston

Customer service representative

Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Worldwide BPO and Call centers

May 2019 – Aug 2021

Kingston

Customer service representative/Reservations specialist Kingston

Checking on the availability of accommodations or transportation on a traveler's desired travel dates. Reserving and taking payment for hotel rooms, ship cabins, tickets for transportation as well as other travel products Assisting customers choose among a variety of travel options. Selling add-on travel products, such as tour tickets, travel insurance or upgraded seats or accommodations. Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations.

Education

Kingston High School

Sep 2013 – Jun 2016

High School diploma , Caribbean examination counsel

Venessa Montique

Customer service Representative

Skills

Languages