venus tambor

Senior customers representative, OB agent for airlines reservation

Message

Intro

Davao city, Philippines

Studied Engineering at University of Mindnao

Airlines/Aviation

Joined July 19, 2023

Skills

Languages

English

Advanced

About

I'm a bachelor graduate work with BPO industry for almost 8 years. Handled accounts are telco T-Mobile, food company Doordash and Airline account with Qantas. I'm workaholic and love to communicate with people. I'm very particular with time management and I can work under pressure.

Experience

Concentrix Philippines

Feb 2022 – May 2023

Bridgetown Pasig

OB agent

work remotely for Concentrix company under the account of Qantas airlines, after the training I was promoted immediately as Outbound Senior Agent. My job is to fix bookings for our passengers for complex concern.

Alorica

Jan 2015 – Dec 2021

Davao city

Senior representative, mentor

Telco T mobile, after the training I was promoted as mentor then after three(3) months I was promoted to a higher position as Senior Rep, my job is to take care of the team concerns with the customers, take supervisory calls and handle escalations to our higher department. Doordash food company in US as mentor for 2 years

Education

University of Mindnao

Jun 1984 – Apr 1989

Bachelor of science in civil engineering, Engineering