Veronica Bassey

Customer Service | Sales | Executive & Virtual Assistant

Message

Intro

Abuja , Nigeria

Sales Representative/Media & Comms. Officer at Due Dons Nigeria Limited

Studied Economics at Caleb university, Nigeria

Joined February 21, 2022

Skills

Languages

English

Fluent

About

Being able to resolve customer complaints and proffer fast and efficient service is a high priority. Managing an effective customer service team or offering high-quality customer service involves listening to your customers and avoiding common customer service pitfalls. Many customer service representatives make simple mistakes that impact the quality of the service they offer, which every customer representative needs to avoid. I am a highly motivated professional with over 5 years of experience in sales, virtual assistance, telesales, and customer service support. I have a proven track record of delivering results and exceeding expectations in fast-paced environments. My strengths lie in my ability to prioritize tasks, manage time effectively, and communicate clearly and effectively with clients. In my past work experiences, I have worked as a virtual assistant, customer care representative, and sales manager. I have managed calendars, scheduled appointments, and conducted research. I am proficient in Microsoft Office Suite and have advanced skills in Google Workspace. I am also familiar with project management tools such as Asana and Trello. I have handled customer inquiries, resolved customer complaints, and provided solutions to customer problems. I am empathetic, patient, and able to provide a high level of customer satisfaction. In my past experience, I have: - Improved customer satisfaction to 95% using CRM and customer service. - Initiated 3+ strategies that increased the seamless flow of communication. - Managed scheduling and itinerary of 5+ executives with a seamless flow. - Commended for 75% productivity and ability to manage multiple tasks. My core Expertise includes: Account Management • Virtual Assistance • Customer Service • Executive Support • Customer Relationship Mgt. • Event Management • Customer Satisfaction • Customer Retention • Business-to-Business • Solution Selling • Microsoft Access • Administrative Assistance • Office Administration • Public Relations • Direct Sales I am confident that my skills and experience make me an excellent candidate for a virtual assistant, telesales/sales, and customer service support position. I am committed to delivering results and providing exceptional service to clients. please feel free to reach out to me for further discussions.

Experience

Due Dons Nigeria Limited

Mar 2022 – Present

Abuja, Nigeria

Sales Representative/Media & Comms. Officer

• Assist clients from registration to the point of the purchase journey. • Profer financial advice to key clients on the best investments to make. • Fostered cordial relationship between the company and its public. • Create content for the website, proposals, and social media accounts. • Identified customer issues and resolved them to promote sales goals. • Improved customer satisfaction to 95% using CRM and customer service. • Prepared and promoted press releases, proposals, PSAs, etc, for branding. • Initiated 3+ strategies that increased the seamless flow of communication. • Generated £23000 from establishing relationships with clients & prospects

Federal Government Staff Housing Loans Board

Mar 2021 – Feb 2022

Abuja, Nigeria

Front Clerk/Executive Assistant

• Provided excellent customer service to ensure customer satisfaction. • Maintained contract and official records logging them to the database. • Responded to calls and routed themto the relevant parties where necessary • Synchronized & managed workflow between 100+ offline & onsite teams. • Commended for 95% productivity and ability to manage multiple tasks. • Managed scheduling and itinerary of 5+ executives with a seamless flow

IrokoTV

Sep 2018 – Aug 2020

Lagos, Nigeria

Telesales /Customer Care Representative

• Generated sales worth N400,000 by Q3 on behalf of the company. • Promoted in three months from contract staff to company’s full staff. • Handled questions, resolved complaints & ensured proper follow-up. • Maintained a positive empathic attitude towards all customers at all times. • Boosted customerretention rate to 56% through excellent customer service. • Managed records of all calls, customer interactions, comments and sales.

Sub Consulting

Aug 2017 – Oct 2017

Lagos, Nigeria

Executive Assistant

• Established and maintained relationships with 100+ customers & groups. • Acted as point of contact in dealing with correspondence and phone calls. • Built and maintained a positive public and brand image for the executive. • Actively participated in multiple media relations & management projects.

Education

Caleb university, Nigeria

Sep 2015 – Aug 2019

Bachelor's , Economics