Veruska Arnesen de Rojas, Especialista en Soluciones Empresariales

About

- Más de 10 años de experiencia como Asistente bilingüe (inglés-español), Servicio al Cliente, en persona y por teléfono, ventas, también experiencia como Coordinadora, Supervisora y Gerente en diferentes empresas. - Habilidades en producción de informes, presentaciones, correspondencia de alta calidad, organización de reuniones, eventos, toma de decisiones, gestión del tiempo y habilidades analíticas. - Capacidad para realizar múltiples tareas, aprender rápidamente, trabajar en un entorno de ritmo rápido, atributos de liderazgo, atención a los detalles y a las tareas repetitivas, trabajo bien con supervisión mínima, de forma independiente y en equipo. - Manejo de: - MS Office, Office 365, Google docs, Adobe. - Programas de software especializados para RRHH, y atención al cliente. - Correos electrónicos, internet, medios sociales. - Impresora, escáner y fotocopiadora, máquina de fax - Google duo, zoom, skype, messenger, WhatsApp - Google drive, outlook one drive

Experience

Mi propia empresa

Mar 2017 – Present

Margarita, Venezuela

Servicios de Soluciones Empresariales

During the last 5 years I have worked on my own offering the services of Executive Transportation of personnel for airport and customs services company. - I was president of the condominium in my Urbanization for 2 years managing the hiring of administrative personnel, maintenance personnel for gardening, pool, electricity, payment of suppliers, purchase of materials for construction work and maintenance of electricity, pool, gardening, management of the condominium's bank account and problem solving. - Consulting services, national and international purchases through Amazon, Ebay, Walmart, Alibaba, Aliexpress. - Translations English-Spanish - Registration of legal documents such as legalization and apostille of documents, appointments, passport data update. - Shipping domestic and international courier service of packagues and parcels - Personnel transfers, errands for companies and clients.

Servicios A Wetter

Jan 2014 – Mar 2017

Margarita, Venezuela

Supervisora de Operaciones

• Implemented a new hiring process of cleaning personnel in the city, since it was a remote work for me, I was the only representative of the company in the state, their main office was in another state. • Designed my own cleaning training program for new hires, to optimize the cleaning process • Generated payroll timesheets to save time to the HR team in the main office • Supervised and inspected the work, touring the companies where we had outsourcing cleaning personnel twice a week, to improve the work performance of the cleaning personnel • Developed maintenance and operating standards of cleaning products and equipment to save money to the company by conducting weekly inventories and showing techniques to save products • Reduced the client’s debs, by delivering invoices to the acct payable depts and following up for payments • Established recognition events and holiday luncheon to encourage employees to do an excellent job throughout the year.

Todo Impresos C.A.

Feb 2008 – Dec 2010

Valencia, Venezuela

Coordinadora de Recursos humanos

• Created the HR department from scratch, from the physical space of my office, build employee folders with all the require documentation, implemented new job descriptions for each position, updated the procedures and safety manual. • Prepared multiple documents for legal requirements to obtain and maintain the licenses, permits required by law, registration of employee benefits in the official government sites, avoiding large and costly fines to the company for non-compliance. • Set up the payroll system in Excel, and after a while I made the company realize that it was better to use a software to improve the process. Encourage the creation of employee recognition events and holiday luncheon • Developed a web-based recruitment advertising process to maximize employee selection, recruitment and training of new hires

Bright House Networks/Time Warner Cable

Sep 2001 – Mar 2007

Bradenton, Florida, USA

Secretaria Administrativa III de RRHH

• Optimized the payroll process 100% for more than 200 employees, by using new ways of making timesheets with a new ADP software, before was done in excel • Worked directly with Supervisors, Directors and Presidency to maximize efficiencies and user-friendliness to complete all employee´s inquiries, safety, timesheets, benefits, recognitions, new hires, promotions and terminations paperwork, as well as company events. • Employed strong communication skills to “Train the switchboard operator” to do a faster and better job • Implement a faster way to receive, distribute and ship company packages with the receptionist.

Bright House Networks/Time Warner Cable

Feb 1999 – Sep 2001

Bradenton, Florida, USA

CSR CUSTOMER SERVICE REPRESENTATIVE

• Respond to customer inquiries in person and by telephone within the regulatory time frame in a prompt and professional manner. • Investigated and solved any customer concerns by troubleshooting their cable and internet equipment’s over the phone, saving time and money to the company, by not having to send a technician to the customer´s home • Accurately processed financial transactions using computerized cash registers in a fast-paced environment • Assist the front counter and the sales Dept to improve the customer quality service, since I was the only bilingual CSR English-Spanish

Education

IUNP Instituto Universitario de Nuevas Profesiones

– Apr 2010

TSU en Publicidad, Publicidad

Veruska Arnesen de Rojas

Especialista en Soluciones Empresariales

Skills

Languages