Victoria Olaoyenikan

Registered Adult Nurse/Virtual Assistant/Medical Claim Processor

Intro

Nigeria

R.N|Contact Centre Executive|Customer Service at SUNU Health Nigeria Limited

Studied Nursing at ECWA College of Science Egbe Kogi State

Joined October 21, 2024

Skills

Languages

English

-

Fluent

About

YOU CAN STOP SCROLLING DOWN and be calm because you have found the expert for your VIRTUAL ASSISTANT JOBS. Your 100% satisfaction is my priority. I am Victoria Olaoyenikan, I work as a Registered Nurse and a freelancer. I am meticulous and scrupulous person with the keen eye for detail. I work efficiently in a friendly but professional way. I always provide a prototype and sample before working on the project to make sure that we are on right track. I am cool to work with and 100% detail-oriented and equipped with great communication and interpersonal skills. Some of the tools are, ✔TRELLO ✔ASANA ✔MONDAY.COM, ✔GOOGLE-WORKSPACE ✔MICROSOFT-OFFICE, etc. I also possess requisite experience using communication tools like ✔ZENDESK ✔SKYPE ✔ZOOM ✔INTERCOM ✔GOOGLE-MEET ✔MICROSOFT TEAMS. I am proficient in ✅ Calendar management ✅ Appointment Setting ✅ Multiple email inboxes management ✅ Canva design ✅ Project management ✅ Phone/email client communications ✅ Bookkeeping and spreadsheet management ✅ Travel management ✅ Education ✅ File management/organization ✅ Customer service ✅ Medical Billing ✅ Note taking ✅ Research ✅ Healthcare ✅ Transcription I possess excellent interpersonal and collaborative skills and I am able to work with teams to get a job done perfectly. I am highly resourceful with great attention to detail, and a willingness to adapt to new and positive challenges rapidly. It will be a great work experience to have me in your team and to explore the values I will be adding to your company. If you are looking for a freelancer who will own a job and exceed your expectation, send me a message and I will respond in 2seconds

Experience

SUNU Health Nigeria Limited

Feb 2023 – Present

Lagos State

R.N|Contact Centre Executive|Customer Service

As a Contact Center Nurse and Customer Service Agent in an Health maintenance organization, I undertook series of duties providing quality services to clients. DUTIES AND RESPONSIBITIES - Respond to customer inquiries, resolve issues, and provide information on healthcare plans and claims processes. - Process and assess health insurance claims, ensuring accuracy and timely responses. - Assist customers in understanding their coverage and benefits, effectively communicating complex information. - Maintain accurate records of customer interactions and claims processed in the company’s CRM system. - Coordinate with other departments to resolve escalated issues and ensure customer satisfaction. - Achieve and maintain performance metrics, including call resolution time and customer satisfaction scores. -Answering calls from both enrollees and providers -Replying Emails, SMS and other Social media messages - Data Entry

ALX Africa

Sep 2024 – Nov 2024

ALX Africa

Virtual Assisstant

1. Appointment Setting Service 2. Administrative Assistant Service 3. Online Research 4. Meeting Scehudule 5. Time and Project Management Service 6. Travel Plannig and Booking Service 7. Email Management 8. Calendar Management 9. Data Entry 10. File Management

Education

ECWA College of Science Egbe Kogi State

Oct 2019 – Nov 2021

Registered Nurse, Nursing