As a dynamic and results-driven Customer Success and Account Management professional, I bring extensive experience in delivering consultative support to businesses and optimizing their sales and operational processes. I am passionate about building strong customer relationships, and my track record of managing successful client relationships speaks for itself. With expertise in implementing and onboarding clients on CRM software like Active Campaign, Salesforce, and Hubspot, I am skilled in improving business intelligence and customer relationship management.
What sets me apart is my ability to adapt to customers' unique needs and approach every challenge with a creative problem-solving mindset. I am committed to delivering high-quality customer service and am consistently recognized by clients for my follow-through and dedication to their success. My strong leadership and collaboration skills enable me to manage teams effectively, achieving common goals through effective communication and coordination.
With fluency in English and Bahasa Malaysia, I am able to effectively engage with clients and stakeholders in a diplomatic manner. I am experienced in business tactical strategies and have a deep understanding of how to drive customer retention and build strong customer relationships. I also possess excellent critical thinking and problem-solving skills, with the ability to think creatively and strategically to overcome challenges and achieve success.
My familiarity with Zapier helps me automate workflows and streamline processes for improved efficiency and productivity. With a customer-centric approach and a caring demeanour, I am committed to driving meaningful results and elevating the customer experience to new heights. Let's connect and explore how we can work together to achieve your business goals.
Experience
Quickdesk Pte Ltd
Jul 2018 – Present
Malaysia/Singapore
Account Manager Cum Customer Success Specialist
As an account management professional, I streamlined and managed the onboarding and setup of CRM systems and automations for clients, maintained accurate customer records, and resolved complaints in a timely manner. I proactively followed up with clients to maintain positive relationships and identify potential upsell opportunities based on customer success evaluations. I also provided technical support assistance, managed projects, and analyzed customer complaints to identify and implement effective resolutions. My efforts resulted in increased customer loyalty, satisfaction, and success rates, as well as revenue growth for the company.
