Wadero Timothy, IT & Telecoms | Lead Generation, Customer Relationship Management, and Data Analysis | Driving Business Growth in the Tech

About

I am a dedicated Sales Associate at Brighter Monday Uganda, where I specialize in driving growth in the IT & Telecoms sector through strategic prospecting and lead generation. My career journey has included valuable experience as a Direct Sales Agent at MTN Uganda(Enterprise Business Unit) and a Loan Agent at Sentehub Uganda, where I honed my skills in client engagement, report writing, and research design. These roles have shaped my expertise in active listening and communication, allowing me to build strong relationships with clients and deliver tailored solutions. In my current position, I am responsible for identifying potential clients, executing outbound lead generation activities, and maintaining meticulous records in our CRM system (Zoho). I have worked on a number of projects using python, HTML, Nodejs, Javascript, CSS and knowledge about tools used to analyse flaws in software systems, necessary knowledge to build secure software systems (esp. within Web), the skills needed to perform risk and threat analysis on existing systems. Looking forward, I am committed to gaining more skills, acquiring deeper experience, and continuously growing in my career. My long-term goals include further enhancing my expertise in sales, expanding my industry knowledge, and taking on leadership roles that allow me to make a significant impact on the businesses I work with

Experience

BrighterMonday Uganda

Aug 2024 – Present

Kampala, Uganda

Sales Associate

.Specialize in prospecting and lead generation within the IT & Telecoms sector. • Research and identify potential clients through various channels, including online research, social media, and industry events. • Conduct outbound lead generation activities such as cold calling, email outreach, and personalized messaging to nurture prospects. • Maintain accurate and up-to-date records of all prospect interactions in CRM (Zoho) system. • Schedule meetings and demos with qualified leads for sales executives, contributing to the overall success of the team. • Track and report on key performance indicators (KPIs) to assess and improve outreach effectiveness

MTN Uganda

Apr 2024 – Aug 2024

Kampala, Uganda

Direct Sales Agent(Broadband)

Engaging customers to purchase 5G,4G and fiber internet networks Creating, building and maintaining relationships with MTN customers Coming up with Sales strategies like participating in forums and events to enhance business relationship Forming teams to prospect potential clients Ensuring an increase in sales, activations and product penetration by ensuring more purchases for broad band products Engaging with different departments including IT, administration and marketing to make sure customer needs are met Effective use of the Mobile Sales App and my MTN App for activations, onboarding, feedback and Sales analysis

Sentehub Uganda

May 2023 – Apr 2024

Kampala, Uganda

Digital Loans Agent

• Advised customers on loan payment terms and processes. • Prepared daily reports showing payment flow and strategized payment options for customers. • Collaborated with various departments to ensure positive service delivery. • Operated online recovery procedures and input customer information using Sentehub tools. • Responded to customer queries and provided feedback on progression

Butabika National Referral Mental Hospital

Mar 2023 – May 2023

Kampala, Uganda

Medical Social Work Internee

• Prepared and organized inter-department meetings for the Social Work department. • Participated in community mental health awareness campaigns. • Represented the department at official events and prepared reports for the supervisor. • Engaged in ward rounds, patient assessments, and background checkups

Ministry Of Health Uganda(Under The Net Project)

Aug 2020 – Sep 2020

Sironko, Uganda

Data Entry Clerk

Allocating mosquito nets to be distributed per household Entering data of the total mosquito nets delivered per household Outputting and posting reference numbers for each net distributed per household Responsible for coordinating with assigned Village Heath Teams(VHTs) Making e-reports for field activities Engaging with different teams to view progress in comparison with other various sub county teams in Sironko district

Education

Kyambogo University

Aug 2019 – Dec 2023

Bachelor of Arts In Social Sciences, Sociology, Economics

University Of Helsinki

Sep 2022 – Jan 2023

Introduction to Cyber Security, Cyber Security

Solo Learn Bootcamp

Dec 2020 – Nov 2021

Angular + Nest JS and web development, Responsive web development

Wadero Timothy

IT & Telecoms | Lead Generation, Customer Relationship Management, and Data Analysis | Driving Business Growth in the Tech

Skills

Languages