Experienced customer support professional with a strong background in lead generation and cold calling. With previous clients, I conducted lead generation activities and identified potential clients, assisted customers with inquiries and resolved issues. Adept at identifying customer needs and providing effective solutions. I'm always focused and committed to driving clients' satisfaction and contributing to the success of the organization.
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Experience
Overpass
Aug 2022 – Sep 2023
United States of America
Sales Development and Customer Support Rep
-Building sales pipelines for various industries such as Energy, financial and
Software Sales
-Setting appointments for potential prospects and clients
-Monitoring and maintaining KPI's for clients
- Providing assistance to new and existing customers filing for ERC (Employee
Retention Credits) - De-escalation and Retention of customers - Following up
with new leads - Assisting new customers with the onboarding process
- Designed Cold and Warm Outreach Sequences, LinkedIn Cold Outreach
Strategies
Global Contact Enterprises
