Winnet Ndlovu , Data Entry Clerk

Experience

Freelancer

Mar 2023 – Present

Gauteng, South Africa

Virtual Data Entry Assistant

- Reduced data entry errors by 20% through meticulous attention to detail and cross-checking processes. - Collaborated with clients to understand their data entry needs, resulting in a 10% increase in client satisfaction. - Quickly adapted to changes in data entry protocols and software updates, maintaining seamless operations. - Received positive feedback from clients for exceptional data entry accuracy and efficiency.

T.Mpala Systems

Aug 2018 – Aug 2019

Gauteng, South Africa

Desktop Support Technician

- Implemented advanced security measures that reduced malware incidents by 50%. - Conducted training sessions for end-users, resulting in a 30% decrease in support tickets over six months. - Successfully managed a company-wide upgrade of operating systems, ensuring a seamless transition with minimal downtime. - Achieved a 95% satisfaction rate in user feedback surveys through exceptional service and support.

Ministry of Higher & Tertiary Education

Jun 2016 – Dec 2017

Bulawayo, Zimbabwe

IT Technician

- Developed and conducted training sessions for staff on new software and security protocols, increasing compliance and efficiency. - Automated routine maintenance tasks, saving the company 10 hours of labor per week. - Achieved industry certifications such as Diploma in Information Technology, and Cisco CCNA, demonstrating advanced technical skills and knowledge. - Database Administration Server installation & support

Education

Boston College

Jan 2018 – Dec 2018

Certificate , CISCO CCNA

Bulawayo Polytechnic

Jan 2011 – Mar 2016

Diploma, Information Technology

Winnet Ndlovu

Data Entry Clerk

Skills

Languages