WURAOLA SOGUNRO

About

Focused Marketing/ customer relations professional skilled in lead generation, customer relationship development and sales. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Experience

Ardova Plc

Jun 2018 – Present

Lagos.Nigeria

Sales Support Service

• Managing the product distribution process and respond to incoming orders and queries per phone and e-mail. • Prepared daily Outstanding & Summary of dispatches of PMS order report for management • Handled Post Good Issue for loaded trucks • Handle deliveries for PMS, AGO & LUBES customers • Handled deliveries for Aviation customer • Generated the necessary delivery documents for product dispatch Created deliveries based on approved orders. • Provide SAP support for end-users and execute sales administration tasks in SAP's ECC and CRM and other internal tools & systems.

The Mellanby Trust Company

Jan 2016 – May 2018

Lagos.Nigeria

Client Service Specialist

• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills. • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities • Managed client complaints with high level of professionalism and competency. • Gathered information from clients for entry into computer database. • Established and maintained quality strategic client relationships to deliver responsive client service and enhance new business opportunities.

Celtron Nigeria Limited

Nov 2013 – Feb 2015

Lagos.Nigeria

Head ,Client Services

• Developing external relationships with appropriate contacts, e.g. auditors, solicitors, bankers, statutory organization, such as Inland Revenue. • Overseeing the Financial, Administrative & human resources matters of the company. • Participated in corporate sales trainings to improve skills set and learn new selling techniques. Helped customers find specific products, answered questions and offered product advice

Aquila Leasing Limited

Feb 2010 – Jun 2012

Lagos.Nigeria

Marketing Specialist

• Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities. • Implemented strategies to develop and expand existing customer base. • Weekly analysis of expected receivables and possible disbursements. • Weekly analysis of returned cheques. • Monitoring of Bank credit/loan repayments (Bank amortization schedules) & lease rentals. • Disbursement of all payments-wide and maintenance of disbursement records for lease and loan transactions.

Aquila Asset Managemt Limited

Mar 2008 – Jan 2010

Lagos.Nigeria

Wealth Relationship Manager

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. • Provided excellent service and attention to customers when face-to-face or through phone conversations. • Improved operations by working with team members and customers to find workable solutions. • Exceeded customer satisfaction by finding creative solutions to problems. • Marketing the companies fund management products (Mostly CPs) • Managing Funds for Financial Institutions clients especially Insurance Companies • Co-coordinating of funding requirements of Organizations with regards to core business activities of leasing, Asset Management, Structured finance.

Aquila Capital Limited

Nov 2006 – Mar 2008

Lagos.Nigeria

Business Development Representative

• Effectively built relationships with both established and potential customers. • Set up potential client contacts, cultivated relationships and followed through on service needs. • Developed clientele by networking to find new customers and generate lists of prospective clients. • Supported sales management initiatives to optimize business development. • Preparing credit facilities for clients in corporate organizations and making sure the facilities are given with credibility. • Managing customer & sales information. • Keying customers' data on the Integrated Business Solution (IBS)

Education

Obafemi Awolowo University Ile -Ife

Nov 1998 – May 2004

Bachelor's degree, Economics

Skills