Muaaz Usmani, +923234047228

About

I'm committed to providing you with friendly and efficient support. Whether you have questions, concerns, or issues that need to be resolved, my goal is to listen attentively and respond with empathy and clarity. Your satisfaction is my top priority, and I'll do my best to ensure you feel heard and understood every step of the way. Choose me for exceptional customer service, tailored just for you.

Experience

TransData

Jun 2014 – Present

Lahore

Customer Service Executive

As a customer service representative at TransData, I provided excellent support to the company’s clients and vendors. My duties included: • Answering phone calls and emails from customers and vendors • Resolving customer complaints and issues with products or services • Processing orders, payments, and returns • Providing information about products, services, and policies • Generating sales leads and upselling products or services • Maintaining records of customer interactions and transactions • Working with a team of CSRs and other departments to ensure customer satisfaction I used various tools and technologies to perform my tasks, such as CRM software, MS Office, Skype, and Zendesk.

Custom Contracting Inc

Jul 2017 – Sep 2017

Lahore

Custom Contracting Inc • Freelance

As a virtual assistant at Custom Contracting Inc., I provided remote administrative support to the company’s project managers and contractors. My duties included: • Answering emails and phone calls from clients and vendors • Scheduling meetings and site visits • Managing a contact list and updating CRM software • Conducting online research and market analysis Providing customer service and resolving issues • Preparing invoices and expense reports

Graphic Designer

Feb 2014 – May 2014

Pakistan

Benchmark

As a real estate property interior and exterior graphic designer at Benchmark Studio, I was responsible for creating stunning functional designs for both indoor and outdoor spaces of various real estate projects. I worked with clients and contractors to understand their needs and preferences and delivered creative solutions that met their expectations and budget. Some of the projects I worked on include: • Interior design for residential and commercial properties, such as choosing furniture, fabrics, colors, lighting, flooring, and accessories. • Exterior design for landscaping, gardening, fencing, signage, lighting, and curb appeal. I enjoyed working as a real estate property interior and exterior graphic designer at Benchmark Studio, as it allowed me to showcase my versatility and skills in a challenging and rewarding environment. I also learned a lot from collaborating with the talented designers and professionals in the industry.

Education

Virtual University

Bachelor of Arts , Business

Muaaz Usmani

+923234047228

Skills

Languages