Zara Barrett, Regional Manager and HR Manager

About

As an accomplished and seasoned professional, I was compelled to contact you with my interest in this position. It grants me the opportunity of working alongside the members of this company. I bring an extensive background of success in multiple fields mainly my years of working in customer service as well as working as a regional and operations manager and supervisor in a long an very specialized repertoire. Along with the qualifications which are required to make a positive impact in this role. I offer a combination of unique skills and competencies which I have developed through a lengthy and rewarding career. I have honed my interpersonal and conflict resolution skills while being proficient in team building and trust skills. In previous roles, I have contributed to organizational improvements, collaborative team efforts, and the attainment of key business targets. As my attached resume indicates, I offer the ability to multi-task, resolve conflict and assist with behavioral situations and improve the communication capabilities that you require. I am eager to discuss the possibility of joining your company's team. Please feel free to contact me for additional career details and qualifications. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy.

Experience

Top Flight Assistance

Jan 2021 – Feb 2023

San Bernardino CA

International Regional Manager

Assist clients in pulling up their credit reports from Trans-union,Equifax and Experian. Reschedule clients who missed or are not available for their credit repair consultation. Offer/sell clients the different benefits and credit repair packages that we offer . Do credit repair consultations with clients by breaking down and going through the information on the different credit reports provided by the bureaus. Lead the Jamaican branch of the international team in their daily duties. Recruit over 5o new agents to the company while the company was in the middle of up-scaling. Trained all new recruits in the art of sales and tonality and personal development.  Monitored and corrected agents while they were on the phones taking calls and assisted international agents in working on a more refined and defined American English accent. Trained and well versed in personal development and self motivation and hosted daily sessions to help create high energy in the work place and help motivate and boost moral on all teams.

Advantage communications Inc.

Nov 2019 – Jul 2021

Jamaica, Kingston

Team Lead & Operations Manager

Answering all agent questions and providing them with the most accurate information. Providing feedback to agents and team leads on overall performance and how to improve. Listened to calls for agents to try and find discrepancies in guest complaints and then provided accordingly. Listened and graded calls for Quality Assurance purposes and either provided coaching on how to improve, or praise for a job well done. Providing OM's with feedback on agent and also TL performance. Directed Agent, Team Leads and other SME’s to help improve KPI’s and increase productivity. Managed multiple work related E-mails and inboxes for customer support, Sales ,Retention and Billing related issues. Assisted guest with Application login information and recovery. Trained new agents and Team Leads to perform and better understand their assigned tasks.

Famous Tech

Jan 2015 – Feb 2021

Chancery Jamaica, Kingston

Hardware and Software Specialist

Technologies consultant and device repairs at Famous Tech Repair. Removal of software and operating systems from phones tablets and other handheld devices. Rebooting and reinstalling of software and core ware for Android, Samsung, Alcatel LG, Digicel IOS, and other devices. Troubleshooting wifi, APN, System errors and application errors. Laying down and re-writing of wifi servers, routers, and modems. Re-wiring homes and office spaces for Wi-Fi, Ethernet, internet, and LAN connectivity. Social Media Manager for Famous Tech's Facebook, Instagram, and WhatsApp social mediums. Providing assistance and information on different topics and services provided by Famous Tech. Creating new, meaningful, and informative posts on Facebook and Instagram. Answering customer queries and concerns when posed, as well as providing excellent over-the-phone and chat customer service. Going above and beyond to ensure that customers receive the best assistance possible, both in-store and over the phone.Skills: . Extensive knowledge of the inputs for production, production processes, quality control, costs and other techniques used to maximize the manufacture and distribution of goods. Trained in high volume dessert and pastry production Assembled and disassembled various equipment for commercial and in house use including, but not limited to, Phones Smart TV’s, Printers Stereo systems, Washing machines, Computers/PC’s, Gaming setups, Stoves, Refrigerators and Camera and Surveillance systems. Wiping and reinstalling certain software from devices such as androids, Windows PC’s and Laptops, as well as IOS(with the correct software).

Education

The University of the West Indies

Aug 2018 – Nov 2022

Bachelor of Arts, Language Communication and Society

Zara Barrett

Regional Manager and HR Manager

Skills

Languages