Zarsha Saleem, Customer Support Executive

About

As a graduate with experience in various cooperate roles , I bring a diverse skill-set to the table. I am a problem-solver with a keen ability to think critically and communicate effectively. Throughout my career, I have thrived in dynamic and fast-paced environments, and I am always eager to learn and contribute to the success of my organization. My experience in various departments has helped me develop a deep understanding of how businesses operate and how to optimize processes for maximum efficiency. I am creative, cooperative, and committed to delivering results that exceed expectations. In addition to my professional interests, I am also passionate about art, psychology, astronomy, and aesthetics. These hobbies have inspired my creativity and helped me develop a well-rounded perspective on the world around us.

Experience

QisstPay

Apr 2023 – Present

Islamabad

Sales Operations Associate

✓ Generate leads and manage lead data using Another CRM, HubSpot, and G Suite. ✓ Create comprehensive training decks to facilitate team knowledge and skill development. ✓ Foster cross-teams communication to ensure alignment and efficient workflows. ✓ Provide operational and backend support to sales representatives, aiding in communication and processes. ✓ Collaborate with the sales team to optimize lead management using Apollo. ✓ Proficient in G Suite, Another CRM, HubSpot, and Apollo for streamlined operations. ✓ Expertise in lead generation, management, and CRM utilization. ✓ Strong communication skills for cross-team collaboration. ✓ Proven ability to provide backend support for sales activities. ✓ Detail-oriented approach to creating effective training materials.

QisstPay

Feb 2022 – Mar 2023

Islamabad, Pakistan

Customer Support Executive

✓ I've provided customer support using Salesforce and Hubspot, making sure that the issue is resolved quickly. ✓ Managed customer inquiries via phone, email, and chat, maintaining a professional demeanor. ✓ Collaborated with cross-functional teams for complex problem-solving. ✓ Trained new team members on support processes and software utilization. ✓ Utilized feedback to propose process enhancements and improve service quality. ✓ Assisted the sales team by sharing customer insights for potential upselling. ✓ Proficient in Salesforce and HubSpot for efficient customer data management. ✓ Strong communication, problemsolving, and conflictresolution abilities. ✓ Multichannel customer communication expertise (phone, email, chat). ✓ Effective team collaboration and training skills.

Education

Quaid-i-Azam University

Aug 2019 – Sep 2021

Bsc, Home Economics

IMCG, FBISE

Jan 2017 – Jan 2019

HSSC, Pre-medical

Bab ul Elm, FBISE

Jan 2015 – Jan 2017

SSC, Science

Zarsha Saleem

Customer Support Executive

Skills

Languages